Our Standard Operating Procedures
First of all, the moment you do make the first call, you'll be connected to one of our very own dispatchers located within Indian River County. Our dispatchers possess many years of working experience in gutter cleaning and will provide you with the best guidance and assistance.
We are going to figure out together with you the previous time your gutters were cleaned and cleared and utilizing satellite images we can discuss & access your household.
By using this details, we will give you a set price invoice to clean your rain gutters and clearing your downpipes, and when probable, additionally cleansing the leaves and clutter out of your roofing.
You will get a duplicate of the bid with all of the paperwork towards the end of the call and this will confirm exactly what we are going to carry out, when we are going to get it done and exactly how much it is going to cost.
Our jobs are done punctually thanks to our experienced scheduling team who will determine the ideal route for the gutter cleaner so they can work out the most time-efficient and distance-efficient route. This will save traveling time & fuel so we can pass along the value savings to our clients.
You will receive a telephone call 24 hours ahead of the scheduled task to provide you a window of arriving time when the professional will be there.
When this should change, you will be well informed beforehand so that you don't need to wait. A lot of our jobs are performed without the customer being residence too.
The cleaning service personal will, without exception, introduce himself to you personally, and if you are available, they are going to ask to you personally be guided around the residence and explain any issue he may identify.
Before we start off, we take photos of all the key regions we will be working in.
We begin with the roofing, cleaning it down of debris, leaves & roofing shingle grit, we make use of a blower to do this, and also use shovels to grab big heaps of leaves.
All our gutter cleaners work with very high standards of cleanliness throughout the work. They will next start out clearing the rain gutters using scooping equipment & bag up while they clear, which means zero clutter is left on the floor to clear up later and have blow aside.
Right now, with the rain gutters totally cleaned out, we turn to inspect the condition of the downspouts, to see if they are free from blockages and 100 % clear, our team is well equipped with the right tools to get rid of obstacles that can be a problem for the rain water to move, furthermore, we're capable to identify obstacles that will not be obvious or visible at first look
Once the job is complete, we will take photos of it and then send them an email to you personally.
In addition, we give our invoices and receipts through email and you could choose to pay us by check, cash, bank transfer, or settlement link in safe e-mail, - you can even pay off by credit card on the phone if you want
We generally call up our consumers after conclusion of the work to make certain they're pleased with the high benchmarks we strive to provide.
Should you be not satisfied with all the work that has been undertaken, we will make sure to support & address your concerns with no problem
Our service plan offers you frequent planned cleaning up of gutters and downspouts to help keep your household protected. We are going to visit 2-4 times each year based on your rain gutter style and roof type as well as what types of trees are surrounding your residence.
