Our Standard Operating Processes
Firstly, the minute you make your very first call, you'll be connected with one of our dispatchers located within Bay County. Our dispatchers have got many years of experience in gutter cleaning service and can give you the best guidance and services.
Then we will look at your house using satellite images and speak with you when these had been last cleaned, and also the condition of your rain gutters.
Using this data we will provide you with a price personalized for your requirements to completely clean your gutters and downspouts and when achievable we are going to clean up the leaves & clutter from the rooftop.
Following your phone call you will receive an e-mail along with complete written documents. We will confirm the price given over the phone and the bid, detailing the break-down of cost, what work is going to be performed and when we are going to do the job.
Our appointment scheduling staff who has got the duty to ensure all our jobs are done immediately, they're in command of working out the best routes for our gutter cleaners in order to attend the tasks in the most time and distance efficient route, saving gas and time driving allows us to provide you with the greatest value.
They are going to contact you 24 hours just before your job is due to begin and they can give you an arrival window for our tech to attend.
The cleaning service personal will always, without exception, introduce himself to you, and if you are readily available, they're going to ask to you personally be taken around the property and explain any problem that he could detect.
Prior to the start of the work we will take pictures of your gutters and roof and of the task going to be handled.
We start with the roof structure, cleaning up it down of debris, leaves and shingle grit, we make use of a blower to perform this, as well as use scoops to pick up large bundles of fallen leaves.
When the roof structure thoroughly clean and clear, we go to the gutter, eliminating leaves/twigs and dirt with trowels and scooping tools, we bag up all this rubble once we clear it, we don't let it stay on your roofing or dump it to the floor beneath - we work to the highest standards of cleaning
With all the gutters totally clear we proceed to the downspouts, examining that they are free and clear of blockages, we have specific tools and equipment to remove any obstructions that could be there, we could also locate obstructions that may not be visible at first look.
We will send you an email with photographs of the spaces that have been cleaned and cleared after the job is concluded.
You will additionally get invoices and receiptsby email so that you can pay out by cash, secure e-mail payment link, check, or bank transfer. If you prefer, you may also pay on the phone using a visa or mastercard.
You will receive a call from us soon after the job has been concluded to make certain you are content with the work and also that the job was done to the highest standards which we guarantee.
We will guarantee a 45 day no block, since we are certain our job will be completed to the excellent standard.
We will return to your property, without hassle, and remedy any issues if we haven't exceeded your anticipations.
Our service package gives you routine scheduled clearing of gutters & downspouts to maintain your household protected. We're going to visit 2, 3 or 4 times per year based on your gutter layout & rooftop type as well as what types of trees are actually near the house.
