Just How Our Process Works
To begin with, the moment you make your very first call, you will end up connected to one of our dispatchers located in St Johns County. Our dispatchers have got many years of practical experience in gutter cleaning and will give you the very best guidance and assistance.
We will evaluate your residence using satellite imagery and having a quick talk with you about the condition of your gutters and details on when these were last cleaned.
With this particular information we are able to offer you a fixed-price cost for rain gutter & downpipe cleaning as well as cleaning any dirt or perhaps leaves off the roof.
You will receive a copy of the offer with all the documents towards the end of your phone call and this would confirm exactly what we're going to do, when we are going to do it & how much it will cost.
Our scheduling team who has the obligation to ensure all our jobs are done immediately, they're in command of figuring out the ideal paths for our gutter cleaners so that they can be present at the tasks in the most time & distance-efficient route, saving gas and time driving permits us to give you the best value.
You will receive a call 24 hours ahead of the scheduled task to give you a window of arrival when the tech is going to be there.
The cleaning professional will, with no exception, introduce himself to you personally, so if you're readily available, they will request to you be taken all around the residence & explain any problem he could possibly identify.
We're going to take photographs of the key working section just before we commence with the task.
The project begins at the roof, clearing all of the remains of leaves, dust and tiny rocks. To do this task, we utilize a blower as main device, among the list of various other tools we can mention scoops to pick up large bunches of leaves
As soon as the rooftop is cleaned out, we're going to remove dirt & leaves/twigs from your gutter utilizing collecting tools and trowels. All the debris is neatly bagged up as we do the job. Nothing gets tossed on the floor or left on the rooftop.
Following the roof & gutters are cleared and cleaned, we move onto checking the downspouts. We've specialized equipment for the cleaning & clearing up of them. Often blockages can be undetected and unseen. We clear all these obstructions for you.
We are going to send an email with photos of the spaces which were cleaned out after the work is completed.
You will also get by email, a bill & invoice for the work completed. There are several ways to pay off. You can pay by credit card on the phone if you'd like or you may choose the payment url in the e-mail, by bank transfer, by check or by cash.
After all work is finished, we contact our clients and always check their thoughts and opinions of the job to make sure that the job was done as you expected and with the top quality we offer
We are going to revisit to your residence, without fuss, and fix any issues when we haven't exceeded your anticipations.
At Ken's Gutters, we're perfectionists and therefore are happy to provide each client a 45-day guarantee.
Our service package features frequent planned cleaning of gutters and downpipes to keep your household protected. We're going to visit 2 to 4 times each year depending on your gutter style & roof structure type in addition to what kinds of trees are around the house.
