Exactly How Our Procedure Works
To begin with, as soon as you make the first call, you will end up connected to one of our dispatchers located within Orange County. Our dispatchers have got several years of experience in gutter cleaning service and will provide you with the best guidance and assistance.
Then we will check at your residence utilizing satellite imagery and speak with you when these had been last cleaned, and also the condition of your gutters.
By using this data, we will provide a set price bill for cleaning your rain gutters & clearing your downspouts, and if possible, also cleansing the leaves & debris from the roof.
Following the telephone call you will get an email along with complete written documentation. We're going to affirm the cost given over the telephone and the bid, detailing the break-down of charge, precisely what job is going to be undertaken and when we can finish the work.
All our jobs are carried out rapidly as a result of our knowledgeable scheduling team who will identify the very best route for our gutter cleaner to allow them to work the most time-efficient and distance-efficient path. This will save traveling time & gasoline so that we can pass on the cost savings to the customers.
They're going to contact you 24 hours just before your job is due to start out and they'll provide you with an arrival window for our professional to attend.
The cleaning service personal will always, with no exception, introduce himself to you, and if you are available, they'll request to you personally be guided all around the property and explain any problem that he could spot.
Right before we start, we take photos of all the major places we will be doing work in.
The task commences on the roof structure, cleaning all of the remains of leaves, debris & gravel. For this particular process, we use a blower as main device, amongst the other tools we can mention scoops to pick up huge heaps of fallen leaves
When the roof clean and clear, we move to the rain gutter, taking away leaves/twigs & dirt with trowels and scooping devices, we bag up all this debris once we clean up it, we don't leave it on the roof or throw it to the floor beneath - we work to the highest standards of cleaning
The next action is checking your downpipes and making certain there are no clogs or blockages. We utilize specialized tools and equipment to deal with blockages and then we can also discover blockages which aren't always noticeable initially.
We're going to send you an e-mail with photographs of all of the areas that have been cleaned out once the job is finished.
Additionally, you will get by email, an invoice and receipt for the work done. There are several ways to pay off. You can pay by credit card over the telephone if you wish or you could choose the payment url within the email, by bank transfer, by check or by hard cash.
You will receive a phone call from our company as soon as the work has been completed to make certain you are happy with the work and also that the task was finished to the very high standards that we guarantee.
In the event that you are not happy for any reason, we will happily revisit and fix the problem.
At Ken's Gutters, we are perfectionists and so are thrilled to offer every customer a 45-day warranty.
