Our Standard Operating Procedures
First of all, once you call us, you'll be in touch with one of our very own Pinellas County centered despatchers, our gutter cleaning despatchers possess several years of experience in the industry and provide expert support & service.
We're going to determine together with you the last time your gutters were cleaned and cleared and utilizing satellite pictures we can discuss & view your house.
Using this information, we will provide a fixed price invoice for cleaning your gutters & clearing the downpipes, and when possible, additionally cleansing the leaves and rubble from the rooftop.
You will get a duplicate of this bid and full documents by email immediately following the call, this confirms just what we will do, when we will do it, and exactly how much it will cost
Our scheduling team will have earlier worked the best route for our cleaners, so they can arrive at the work immediately and most cost-effective that will allows us to provide the perfect services and very best cost saving on fuel & time.
They will contact you 24 hours before your work is due to start and they'll provide you with an arrival window for our technician to visit.
Upon arrival the cleaning specialist is going to introduce himself to you &, if you're home and also have the time, walk around the property or home with you to let you know the troublesome areas.
Prior to the start of the job we will take photographs of your rain gutters and also roof structure and of the work going to be handled.
We will first make use of the leaf blower to clean up dust and fallen leaves from your roofing so all of this removed prior to cleansing the gutters. All leaves will be picked up with our scoops & packaged up.
After the roofing is cleaned, we are going to remove debris and leaves/twigs from your rain gutter using scooping tools and trowels. All of the debris is nicely packaged up as we work. Nothing gets tossed on the ground or left on the roof.
Right now, with all the gutters all cleaned out, we proceed to examine the state of the downspouts, to determine if they're free of blockages and full clear, our team is full equipped with the right tools to get rid of blockages that are often a problem for the water to pass, in addition, we are able to identify blockages that won't be apparent or visible at the initial look
Once the work is done, we take photos of it and email them to you personally.
In addition, we issue our receipts & invoices through e-mail and you could opt to pay out us by check, bank transfer, hard cash, or payment link in secure email, - you may even pay off by credit card on the phone if you like
We call up all of our customers right after the job has been completed to ensure that the task was undertaken to the highest standards expected of us
At Ken's Gutters, we're perfectionists and so are thrilled to provide every customer a 45-days guarantee.
