Our Standard Operating Procedures
Our Lake County based despatchers have got several years of experience and they can deliver expert help & services right from the moment you contact us.
We are going to examine your household using satellite images and having a short discussion together with you about the condition of the rain gutters and when these were last cleaned.
A fixed price will then be provided to you for the cleaning of the roof if possible & clearance & cleaning up of your gutters and downpipes around your residence.
You will get your own personal copy of this quote by e-mail to confirm exactly what we intend to do, when we can perform it and the amount it will cost you.
Our tasks are done punctually because of our experienced appointment scheduling team who'll figure out the ideal route for the gutter cleaner to enable them to work out probably the most time-efficient and distance-efficient path. This saves traveling time and gasoline so that we can pass along the cost savings to our customers.
Our gutter cleaning professional will contact you 24 hours prior to your work commence day and is going to inform you their arriving time.
Very often our jobs are finished whilst the customer is out since we are only working on the outside of the home. However if you are remaining in for us we will phone you if for any reason if the timing changes.
If you are home once the gutter cleaning specialist arrives, he will introduces himself as well as request you to walk around the property or home with him pointing out any kind of major problem areas to deal with.
Right before we start, we just take photographs of all of the main places we are going to be doing work in.
The roofing is cleaned of dirt, shingle grit & fallen leaves to begin with, utilizing an electric blower as well as a scoop to get together large leaf bundles.
For top quality standards, after the complete cleaning and clear of the roof, we proceed to the gutter, clearing fallen leaves & dirt from it utilizing tools like trowels & collecting equipment, we place all of this in baggage as we clean the work area, after that, we are going to take those bags along with us which means you aren't required to deal with them
With all the gutters all clear we go to the downspouts, examining that they are free and also clear of blockages, we carry tools & special equipment to get rid of any obstructions that might be there, we can also locate blockages that may not be noticeable at first look.
When the job is completed we will take photographs of the job done and also will present these with you through email. You will then be able to view the pre and post.
Additionally, you will get receipts and invoicesby e-mail so you can pay by hard cash, secure email payment link, check, or bank transfer. If you like, you may also pay on the phone using a charge card.
We always call our clients after completion of the job to make certain they're very pleased with the superior benchmarks we attempt to provide.
At Ken's Gutters, we're perfectionists and are happy to give each customer a 45-day guarantee.
