Our Standard Working Procedures
To start with, as soon as you do make your very first call, you'll be connected with one of our dispatchers located within Polk County. Our dispatchers have got several years of working experience in gutter cleaning service and will provide you with the very best help and services.
We are going to figure out together with you the previous time your rain gutters were cleaned and cleared and utilizing satellite imagery we can discuss & view your property.
By using this data we will provide you with a price customized to you to clean up your rain gutters and downpipes and if feasible we will clean up the leaves & debris from the roof structure.
You will get a copy of the bid with all of the documentation towards the end of the call and this would confirm precisely what we are going to complete, when we're going to do it and exactly how much it is going to cost you.
We've got a team specialized on work schedules and timeframes, they make sure that our work are performed punctually, they are responsible of the routes that the gutter cleaners take, so, their task is find the very best path to the necessary locations to save lots of time & use the most effective route, with this, not simply gasoline cost is actually saved but gives to you effective cost.
You will get a phone call 24 hours before the scheduled task to provide you with a window of arriving time when the professional will be there.
Very often our jobs are completed while the customer is out since we are only working on the outdoors of the property. But if you are remaining in for our team we will call you if for whatever reason in the event the timing changes.
The cleaning professional will, with no exception, introduce himself to you personally, and if you are available, they'll request to you personally be guided across the property or home and talk about any problem that he could possibly spot.
We will take photos of the major working section prior to commence with the job.
The rooftop is cleaned out of dirt, roofing shingle grit & fallen leaves to start with, using an electrical blower plus a scoop to gather big leaf bundles.
For superior quality standards, right after the complete cleaning & clear of your home's rooftop, we turn to the rain gutter, cleaning leaves/twigs & debris from it utilizing specific tools like trowels and collecting equipment, we place all of this in baggage as we clean the work area, after that, we're going to carry those bags along with us so you do not have to deal with them
With the gutters totally clear we move to the downspouts, checking they are free and clear of blockages, we bring specific equipment and tools to get rid of any kind of blockages that may be there, we will also discover blockages that may well not be obvious at first look.
When the work is complete, we will take photos of it & send them an email to you.
Additionally by email, we send our invoices towards the service charge, for payments method, we provide you different choices, as cheque, hard cash, bank transfer, or payment url via a secure e-mail, additionally, you could use your cell phone to pay out by visa or mastercard
When all is done, we contact our clients and check their opinion of the work in order to make certain that the job was done as expected and also the best quality our company offers
If you're not satisfied with all the work that has been done, we will make sure to support & sort out your concerns with no hassle
At Ken's Gutters, we are perfectionists and so are very happy to give every client a 45 day promise.
Our service plan delivers routine scheduled cleaning up of rain gutters & downpipes to keep your house protected. We are going to visit 2 to 4 times each year according to your gutter style & rooftop type along with what types of trees are bordering your property.
