Our Standard Operating Procedures
Firstly, whenever you call us, you will be in touch with one of our Alachua County based despatchers, our gutter cleaning despatchers possess several years of working experience in the industry and offer professional help & services.
We use satellite imagery to assess your house & discuss when your rain gutters were previously cleaned out and just what condition they're in at present.
With this particular information we can provide you with a fixed-price charge for gutter and downpipe cleaning as well as cleaning any kind of debris or perhaps leaves from the roof.
You will get a duplicate of the offer with all the documents right at the end of your call and this will validate exactly what we are going to perform, when we're going to do it and how much it's going to cost.
We have a staff specialized on schedules and timeframes, they make sure that our work are done promptly, they are responsible of the routes the gutter cleaners take on, so, their role is find the ideal route to the necessary places in order to save time & take the best route, in this way, not just gas cost is saved but gives to you efficient cost.
They're going to call you 24 hours just before your work is due to start and they will give you an arrival window for our tech to attend.
The cleaning service professional will always, with no exception, introduce himself to you personally, so if you're readily available, they will request to you be guided across the residence and describe any issue he could detect.
Before the beginning of the work we take pictures of your gutters as well as roof and of the work going to be carried out.
We will first use the foliage blower to clean dust and leaves from the roof structure so all of this removed prior to cleaning the gutters. All leaves will be picked up using our scoops & parcelled up.
With all the roof thoroughly clean & clear, we proceed to the rain gutter, eliminating leaves & dirt with trowels and scooping tools, we bag up all this debris when we clear it, we don't leave it on the roofing or put it to the ground underneath - we do the job to the top standards of cleaning
With the gutters totally clear we move to the downpipes, checking they are free and clear of blockages, we have specific tools and equipment to get rid of any obstructions that could be there, we will also detect obstructions that might not be noticeable at initial look.
We will send you an e-mail with pictures of all of the spots which were cleaned and cleared as soon as the job is completed.
Additionally by email, we send our bills for the service cost, for payments procedure, our company offers you various options, as cheque, cash, bank transfer, or payment url through a secure email, also, you can utilize your phone to pay out by visa or mastercard
As soon as all is completed, we call our customers and always check their point of view of the job to make certain that the task was finished as you expected and also the highest quality our company offers
We are going to return to your property, with no fuss, & remedy any concerns if we haven't exceeded your expected results ..
Our service plan gives you frequent planned cleaning of gutters & downpipes to maintain your residence protected. We are going to visit 2, 3 or 4 times a year based upon your gutter layout & roof type in addition to what types of trees are actually surrounding your household.
