Our Standard Operating Procedures
To start with, whenever you call us, you will be connected with one of our Polk County centered despatchers, our rain gutter cleaning despatchers possess many years of practical experience in the industry and provide expert help & assistance.
We're going to determine together with you the last time your gutters were cleaned and utilizing satellite pictures we are able to look at and view your property.
Using this details, we're going to provide you with a set price invoice for cleaning your gutters and clearing the downpipes, and if possible, also cleaning the leaves and debris out of your roof structure.
You will get a copy of the offer with all the paperwork towards the end of the phone call and this would confirm exactly what we are going to carry out, when we are gonna get it done & how much it is going to cost you.
Our appointment scheduling team who has the responsibility to make sure all of our tasks are done immediately, they happen to be in command of working out the best paths for our gutter cleaners to enable them to be present at the tasks within the most time & distance-efficient route, saving fuel & time driving allows us to provide you with the best value.
Our team will call you 24 hours prior to the cleaning service start off the work and will provide you with an time space for our technician team appears, although a lot of our tasks are done when the customer is not house
Immediately after arrival the cleaning specialist is going to introduce himself to you &, when you are home and have the time, walk all around the property together with you to show you problem areas.
Prior to the beginning of the work we take pictures of the rain gutters & roofing and of the work going to be done.
We will then initially make use of the foliage blower to clean debris and fallen leaves from your roof so all of this removed just before cleansing the rain gutters. All fallen leaves will be collected with the shovels and parcelled up.
All our gutter cleaning specialists work with highest benchmarks of cleanliness throughout the work. They are going to next begin clearing the rain gutters utilizing scooping tools & bag up while they clean up, meaning zero clutter is left behind on to the ground to clear up later and have blow aside.
Right now, with all the gutters totally cleaned out, we proceed to check the condition of your downspouts, to determine if they are totally free of obstructions and 100 % clear, our staff is well equipped with the proper tools to remove obstructions that may well be a problem for the water to flow, also, we're able to identify blockages that may not be obvious or visible at first look
Once done we take photographs of our completed work & share all these with you through email.
You will also get invoices and billsby email so that you can pay off by hard cash, secure email payment link, check, or bank transfer. If you prefer, you can even pay over the telephone with a credit card.
We generally get in touch with our customers following completion of the project to make certain they are content with the superior benchmarks we attempt to provide.
If you're unsatisfied with the work that's been carried out, we are going to make sure to support and sort out your issues with no hassle
