Our Standard Operating Processes
To begin with, once you call us, you will be in touch with one of our Indian River County based despatchers, our rain gutter cleaning despatchers have many years of experience in the business and give expert guidance and service.
We're going to establish together with you the last time your gutters were cleaned and cleared and making use of satellite imagery we are able to discuss and access your property.
By using this information, we're going to provide a fixed price invoice to clean your gutters and clearing your downpipes, and if probable, additionally cleansing the leaves & rubble from your roofing.
Following your call you will receive an email with full written documents. We will affirm the price given over the telephone and the bid, explaining the break-down of cost, what job will be undertaken and when we are going to get the job done.
Our scheduling staff who has got the obligation to make sure that all of our jobs are done immediately, they will be responsible for figuring out the very best paths for our gutter cleaners to allow them to attend the jobs within the most time & distance-efficient path, saving gasoline & time driving allows us to provide you with the best value.
They are going to call you 24 hours just before your job is due to begin and they will provide you an arrival time frame for our professional to visit.
If this should change, you will be informed upfront so you don't need to wait around for. Many of our jobs are completed without the customer staying at house too.
If you're home once the rain gutter cleaner arrives, he will introduces himself and ask you to walk across the property or home with him mentioning any major troublesome areas to take care of.
We will take photographs of the major of the working section before we commence with the work.
We will then first make use of the leaf blower to clean dirt and leaves from the roofing so all this cleared just before cleansing the gutters. All leaves will be collected with the shovels & packaged up.
When the roofing thoroughly clean & clear, we move to the gutter, taking away fallen leaves and debris with trowels and scooping devices, we bag up all of this rubble as we clear away it, we don't leave it on your rooftop or drop it to the ground beneath - we work to the top standards of cleaning
Right now, with the gutters all cleaned out, we turn to check the state of the downpipes, to see if they're clear of blockages and 100 % clear, our team is well-equipped with the appropriate tools to get rid of obstacles that could be a problem for the water to move, additionally, we're capable of detect obstructions that will not be apparent or visible at first look
When the job is all done we will take pictures of all of the job done and will share all these with you through e-mail. You will subsequently be able to observe the before and after work.
You will additionally get invoices & receiptsby e-mail so that you can pay out by hard cash, safe email payment url, check, or bank transfer. If you like, you can also pay on the phone using a charge card.
We always call our customers after completion of the work to make certain they are very pleased with the high benchmarks we attempt to provide.
We are going to promise a 45 day no block, since we know our work will be performed to the excellent standard.
In the event that you are not satisfied for any reason, we will gladly return & fix the issue.
