Our Typical Operating Procedures
Our Indian River County centered despatchers possess several years of practical experience and they'll deliver professional help & services right from the moment you call up.
We are going to measure your home using satellite imagery and having a quick conversation together with you about the condition of your gutters and when these were previously cleaned out.
With this information we could offer you a fixed-price charge for rain gutter and downpipe cleaning as well as cleaning up any clutter or leaves from the rooftop.
You will receive a copy of the offer with all of the documents towards the end of your phone call and this will confirm precisely what we're going to do, when we are going to get it done and how much it is going to cost you.
Our appointment scheduling staff who has the obligation to make sure that our tasks are carried out quickly, they're responsible for figuring out the very best routes for our gutter cleaners in order to attend the jobs within the most time & distance efficient route, saving gasoline & time driving permits us to provide you with the best value.
The team is going to phone you 24 hours before the cleaning services commence the job and will provide you with a time space for the professional team appears, although many of our jobs are carried out when the client is not in the house
The cleaner will always introduce himself to you on planned arrival, and when you have time, we will walk across the property together with you and you can mention any trouble areas.
Prior to starting on the cleaning work, photographs are taken of the important areas that will be worked on.
The job commences on the roof, cleaning up all the remains of fallen leaves, debris and stones. For this particular job, we make use of a blower as primary device, among the other tools we could mention shovels to collect large bundles of fallen leaves
When the roofing clean & clear, we go to the gutter, getting rid of leaves and dirt with trowels & scooping devices, we bag up all this rubble as we clear it, we don't let it sit on your roofing or put it to the floor beneath - we work to the very best benchmarks of cleaning
Following the roof & gutters are cleaned and cleared, we begin checking the downspouts. We have got special equipment for the cleaning and clearing up of these. Quite often blockages can be undiscovered & unseen. We clear away these obstructions for you.
When the job is all done we will take photos of all the work done and will share these with you by email message. You will then be able to view the pre and post.
Also by e-mail, we send out our bills for the service charge, for payments procedure, we offer you different choices, as cash, cheque, bank transfer, or payment url through a risk-free email, additionally, you can use your phone to pay out by visa or mastercard
We call up each of our clients right after the job has been completed to make certain that work was completed to the highest standards expected of us
At Ken's Gutters, we're perfectionists and so are pleased to provide each and every customer a 45-day assurance.
Should you be not satisfied with all the work that has been completed, we will be sure to support & sort out your complaints with no problem
