Our Standard Operating Procedures
To start with, the minute you make the first call, you will be connected to one of our very own dispatchers located within Lake County. Our dispatchers have several years of experience in gutter cleaning and will give you the best guidance & services.
Then we will check at your home employing satellite imagery and discuss with you when these had been last cleaned out, as well as the condition of your rain gutters.
A fixed price will then be given to you personally for the cleaning up of the roof whenever possible & clearance and cleaning of your gutters and downpipes all-around your home.
You will receive a duplicate of this bid & complete documents by email immediately following the call, this confirms precisely what we are going to do, when we will perform it, and just how much it will cost you
Our scheduling team will have earlier worked the right route for them, so that they are able to arrive at the job immediately and most cost efficient which will permits us to provide the top service & very best cost saving on fuel and time.
The team is going to phone you 24 hours before the cleaning services begin the job and will give you an time gap for the specialist team appears, although many of our jobs are carried out when the customer isn't in the home
The cleaning specialist will always introduce himself to you upon planned arrival, and when you have time, we're going to walk around the residence with you and you may indicate any trouble spots.
We're going to take photos of the major of the working spot prior to commence with the job.
The roof is cleaned of debris, roofing shingle grit & fallen leaves to begin with, employing an electric blower as well as a scoop to collect big leaf heaps.
For superior quality benchmarks, right after the full cleaning and clear of the roof, we proceed to the rain gutter, clearing leaves/twigs & debris from it using tools such as trowels & collecting tools, we put all of this in baggage since we clean up the workspace, after that, we are going to carry those bags with us which means you do not need to deal with them
Now, with the gutters totally cleaned out, we turn to check the condition of the downspouts, to see if they are totally free of blockages and full clear, our company is fully equipped with the right tools to get rid of obstacles that are often a problem for the water to move, in addition, we're capable of detect obstructions that will not be noticeable or visible at the initial look
As soon as the job is done, we will take photos of it and send them an email to you.
Additionally, you will get by email, an invoice & receipt for the work completed. There are lots of ways to pay. You are able to pay by credit card on the phone if you prefer or you can click on the payment url inside the email message, by bank transfer, by cheque or by hard cash.
We generally get in touch with our clients after conclusion of the job to make sure they're happy with the very high benchmarks we work tirelessly to offer.
Mainly because our high-quality work and also have high standards on cleaning, we could offer you a 45-days assurance of no obstructions
If you are not happy for any reason, we will gladly return & remedy the problem.
