Our Standard Operating Procedures
First off, as soon as you do make your first call, you will end up connected to one of our dispatchers located within Indian River County. Our dispatchers have years of working experience in gutter cleaning service and can provide you with the best guidance and assistance.
We utilize satellite imagery to examine your premises & discuss when your gutters were last cleaned out and what condition they're in currently.
By using this data, we're going to give you a set price bill to clean your rain gutters & clearing the downspouts, and when possible, also cleaning the leaves & debris from your rooftop.
You will receive a copy of the bid and complete documentation by email soon after the phone call, this confirms just what we are going to do, when we will do it, and just how much it will cost
Our appointment scheduling team who has got the duty to make sure that our tasks are carried out quickly, they are in command of working out the right paths for our gutter cleaners to enable them to be present at the tasks within the most time and distance-efficient path, conserving gasoline and time driving permits us to give you the greatest value.
You will receive a call 24 hours before the scheduled task to provide you with a window of arrival when the technician is going to be there.
Often our jobs are done whilst the customer is out since we are simply just working on the outdoors of your home. But if you are staying in for our team we will call you if for whatever reason in the event the timing changes.
Immediately after arrival the cleaner will introduce himself to you personally &, when you are home and also have the time, walk around the property with you to tell you trouble spots.
Before we start, we just take pictures of all the main places we are going to be doing work in.
We will initially use the foliage blower to clean off debris and fallen leaves from the roof structure so all of this cleaned before cleaning the rain gutters. All leaves will be picked up with our scoops & parcelled up.
When the roof is cleaned out, we're going to get rid of debris and leaves/twigs from your rain gutter utilizing collecting tools and trowels. All the clutter is properly packaged up while we work. Absolutely nothing gets tossed on the ground or left on the roofing.
Our next stage is looking at your downspouts and making sure there aren't any clogs or blockages. We use special tools to take care of obstructions and we could also discover obstructions that are not always visible initially.
We will send an email with pictures of all of the areas which were cleaned and cleared once the job is finished.
Also by email, we deliver our bills towards the service cost, for payments method, our company offers you different choices, as hard cash, check, bank transfer, or payment url via a secure email, additionally, you can use your mobile phone to pay out by credit card
You will receive a phone call from us right after the work was concluded to make sure you are happy with all the work and that the job was completed to the very high standards which we promise.
