Our Typical Working Procedures
Firstly, whenever you call us, you'll be in touch with one of our very own Marion County based despatchers, our rain gutter cleaning despatchers have got many years of practical experience in the business and provide professional guidance and service.
We utilize satellite imagery to assess your house & speak about when your rain gutters were previously cleaned and what condition they're in right now.
A fixed price will then be given to you for the cleaning of the roof structure when possible and clearance and cleaning up of your gutters and downspouts all-around your residence.
You will get a copy of the offer with all of the documentation towards the end of the phone call and this would validate exactly what we will carry out, when we're gonna do it & exactly how much it will cost you.
Our scheduling team will have earlier worked the ideal route for them, so that they can easily reach the work immediately and most cost-effective which will allows us to give you the perfect service & best cost saving on gas as well as time.
Our gutter cleaning tech will phone you 24 hours before your work commence day and will let you know their arrival time.
Be confident that when for whatever reason this changes, you're going to be informed ahead of time, helping you save the wait, nonetheless, the majority of our jobs are finished when the client is not in the home.
The cleaning service professional will always, with no exception, introduce himself to you personally, so if you're available, they're going to request to you be taken across the property and describe any issue that he could possibly spot.
Prior to the start of the job we will take photos of your gutters and roofing and of the work going to be handled.
The task commences on the roof, cleaning up all the remains of leaves, debris and gravel. For this particular process, we utilize a blower as primary tool, amongst the other equipment we can point out scoops to collect huge bunches of leaves
After the roofing is cleaned out, we are going to remove dirt & leaves from the rain gutter utilizing collecting tools & trowels. All of the clutter is neatly bagged up while we work. Absolutely nothing gets thrown on the floor or left on the roof.
Following the roof and rain gutters are cleaned & cleared, we move onto checking the downpipes. We have got specific tools to employ for the cleaning and clearing of them. Often blockages can be undiscovered & unseen. We clear these obstructions for you personally.
We're going to send you an e-mail with pictures of all of the spots that were cleaned and cleared after the job is done.
Also by email, we send out our invoices for the service charge, for payments process, we provide you different choices, as check, hard cash, bank transfer, or payment url via a secure email, additionally, you may use your cell phone to pay out by credit card
You will get a phone call from us after the work has been concluded to make sure you are content with all the work and that the task was carried out to the very high standards that we promise.
At Ken's Gutters, we are perfectionists and so are happy to provide each and every client a 45-days warranty.
In the event that you are not satisfied for whatever reason, we will gladly return and fix the problem.
