Our Typical Operating Procedures
First off, as soon as you make your first call, you'll be connected with one of our very own dispatchers located within Polk County. Our dispatchers have got several years of practical experience in gutter cleaning and will give you the best guidance & assistance.
We utilize satellite imagery to assess your residence and explore when your gutters were last cleaned out and what condition they're in now.
With this particular information we can provide a fixed-price charge for gutter & downpipe cleaning as well as cleaning any kind of clutter or leaves from the rooftop.
You will get your own personal copy of the quote by email to validate precisely what we intend to do, exactly when we can perform it and just how much it is going to cost you.
Our jobs are done promptly because of our experienced appointment scheduling team who'll find out the right route for the gutter cleaner to enable them to work out the most time-efficient and distance-efficient path. This saves traveling time and gas so we could pass along the value savings to our customers.
You will get a telephone call 24 hours prior to the scheduled job to give you a window of arriving time when the professional will be there.
Be assured that if for whatever reason this changes, you will be notified ahead of time, helping you save the wait, nevertheless, the majority of our works are carried out when the customer isn't at home.
The cleaning personal will always, with no exception, introduce himself to you, so if you're available, they'll request to you personally be taken across the property or home & explain any issue he could identify.
Before the beginning of the work we will take photographs of the rain gutters as well as roof structure and of the job about to be carried out.
We will then initially utilize the leaf blower to clean up dirt & leaves from the roof structure so this all removed before cleansing the gutters. All fallen leaves will be collected with our shovels & parcelled up.
With the roof structure clean & clear, we proceed to the rain gutter, taking away leaves and dirt with trowels and scooping tools, we bag up all of this debris as we clear away it, we don't leave it on the roofing or drop it to the ground beneath - we do the job to the highest benchmarks of cleanliness
Now, with all the rain gutters all cleaned out, we turn to inspect the condition of your downpipes, to see if they are free of blockages and full clear, our staff is well equipped with the proper tools to get rid of obstructions that could be a problem for the water to pass, in addition, we're capable of locate obstacles that won't be apparent or visible at first look
When complete we take photos of our finished work and show all those with you by email message.
Additionally by e-mail, we deliver our bills for the service charge, for payments method, our company offers you different choices, as hard cash, cheque, bank transfer, or payment url via a risk-free email, additionally, you can utilize your phone to pay out by visa or mastercard
We always get in touch with our clients after conclusion of the project to make sure they are satisfied with the superior standards we aim to offer you.
We will return to your premises, with no fuss, and remedy any kind of concerns when we have not surpassed your expectations.
At Ken's Gutters, we're perfectionists and so are very happy to give each customer a 45-day guarantee.
