Our Standard Working Procedures
To start with, once you contact us, you will be connected with one of our Lake County based despatchers, our rain gutter cleaning despatchers have got many years of experience in the business and provide expert help & assistance.
We're going to figure out together with you the previous time your rain gutters were cleaned and making use of satellite images we are able to look at and view your property.
By using this information, we're going to provide a set price bill for cleaning your gutters and clearing your downspouts, and when probable, additionally cleansing the leaves & debris from the rooftop.
You will get a duplicate of the offer with all of the paperwork towards the end of your call and this will validate precisely what we are going to do, when we are going to get it done and just how much it's going to cost.
All of our tasks are completed quickly thanks to our knowledgeable appointment scheduling team who'll figure out the ideal route for our gutter cleaner to allow them to work out the most time-efficient and distance-efficient path. This saves traveling time & fuel so that we could pass on the cost savings to our customers.
Our gutter cleaning specialist will call you 24 hours prior to your work start day and will tell you their arrival time.
Right after arrival the cleaning specialist is going to introduce himself to you &, when you're home and have the time, walk all around the property together with you to let you know the troublesome areas.
We will take photographs of the key working spot before we begin with the job.
We start with the roof structure, clearing it down of debris, leaves and shingle grit, we utilize a blower to perform this, and also utilize shovels to grab big bundles of leaves.
For quality standards, right after the complete cleaning and clear of your home's roofing, we go to the gutter, removing fallen leaves & debris from that using specific tools such as trowels and collection equipment, we place all of this in bags since we clean the work area, next, we will carry those sacks with us so you don't need to take care of them
Right now, with all the rain gutters totally cleaned out, we turn to inspect the condition of your downspouts, to determine if they are free from obstructions & full clear, our staff is full equipped with the appropriate tools to get rid of obstacles that are often a problem for the rain water to pass, in addition, we're capable of locate blockages that might not be noticeable or visible at the initial look
When completed we take pictures of our carried out job and share these with you by email message.
Additionally, you will receive by e-mail, an invoice & receipt for the work completed. There are plenty of approaches to pay. You may pay by credit card over the telephone if you'd like or you may click the payment url inside the email message, by bank transfer, by cheque or by cash.
You will get a call from our company after the job has been finished to make sure you are pleased with the work and that the task was completed to the highest standards that we guarantee.
In the event that you are not satisfied for whatever reason, we are going to happily return & remedy the issue.
At Ken's Gutters, we're perfectionists and so are happy to offer each customer a 45 day promise.
