Our Procedure
Firstly, once you contact us, you'll be connected with one of our Lake County based despatchers, our rain gutter cleaning despatchers have several years of working experience in the industry and provide professional help & assistance.
We're going to determine with you the previous time your rain gutters were cleaned and cleared and making use of satellite images we will discuss & access your home.
With this particular information we can offer you a fixed-price charge for rain gutter & downpipe cleaning and also cleaning up any kind of clutter or leaves and twigs off the roof structure.
You will get a duplicate of the offer with all of the paperwork towards the end of the phone call and this would confirm precisely what we are going to complete, when we are gonna get it done and the amount it will cost.
Our scheduling team who has the duty to make certain our tasks are carried out quickly, they are in charge of working out the right paths for our gutter cleaners to allow them to be present at the tasks in the most time and distance efficient path, conserving gasoline and time driving allows us to give you the best value.
You will get a telephone call 24 hours before the scheduled task to provide you with a window of arriving time when the professional will be there.
Be assured if this changes for whatever reason you'll be informed before time, saving you from waiting for us, although many of our work is performed when the customer is not in the house
The cleaning service personal will, with no exception, introduce himself to you personally, so if you're readily available, they're going to request to you be guided all around the property & express any problem he could identify.
Before we begin, we take pictures of all key areas we will be working in.
We begin with the roof, clearing it down of debris, leaves & shingle grit, we use a blower to get this done, as well as utilize shovels to grab large heaps of leaves.
For top notch benchmarks, right after the full cleaning and clear of the roof, we turn to the rain gutter, removing leaves & dirt from it utilizing specific tools like trowels and collection equipment, we place all of this in bags since we clean the workspace, then, we're going to carry those sacks along with us so you do not have to deal with them
Right now, with all the rain gutters totally cleaned, we proceed to inspect the state of your downpipes, to see if they're free of blockages and 100 % clear, our team is well equipped with the proper tools to get rid of blockages that may be a problem for the water to flow, furthermore, we are able to locate blockages that may not be obvious or visible at first look
When the work is finished we will take photographs of all of the job done and will present all these with you through e-mail. You will subsequently be able to observe the pre and post.
Additionally, you will get by e-mail, a receipt and invoice for the work done. There are several ways to pay. You may pay by card over the phone if you want or you can click the payment url in the e-mail, by bank transfer, by cheque or by hard cash.
After all work is done, we get in touch with our customers and check out their point of view of the work to be sure that the task was completed as you expected and with the best quality we provide you with
In case you are disappointed with all the work that has been undertaken, we are going to make sure to support and correct your concerns with no problem
At Ken's Gutters, we are perfectionists and so are happy to give each and every customer a 45-day promise.
Our service plan offers you regular scheduled clearing of rain gutters & downspouts to help keep your home protected. We are going to visit 2-4 times every year based on your gutter layout & roof type in addition to what kinds of trees are actually surrounding your place.
