Our Typical Working Procedures
First of all, the moment you do make the first call, you'll be connected with one of our very own dispatchers located in Charlotte County. Our dispatchers possess several years of practical experience in gutter cleaning and can provide you with the very best guidance & services.
We're going to examine your home utilizing satellite imagery and having a brief conversation with you relating to the condition of the rain gutters and when they were previously cleaned.
Using this details we're going to provide you with a price personalized to you personally to clean up your gutters & downpipes and when possible we will clear the leaves & rubble from the roof structure.
You will get a copy of the bid and full documentation by email immediately following the call, this shows precisely what we are going to complete, when we will do it, and just how much it will cost
Our scheduling staff who has got the responsibility to ensure all our tasks are completed immediately, they're in command of working out the very best paths for our gutter cleaners to enable them to show up at the tasks in the most time & distance-efficient route, saving gas and time driving allows us to give you the greatest value.
You will get a phone call 24 hours prior to the scheduled task to give you a window of arrival when the tech will be there.
Be confident if this alters for whatever reason you will be told before time, helping you save from waiting around for us, although a lot of of our work is completed when the customer isn't in the house
If you're home once the rain gutter cleaning specialist arrives, he's going to introduces himself and ask you to walk across the residence with him pointing out any kind of major troublesome areas to take care of.
We're going to take photographs of the major of the working area prior to we commence with the task.
We start with the roof structure, clearing it down of leaves, debris & roofing shingle grit, we utilize a blower to do this, and also use scoops to grab large bundles of leaves.
Once the rooftop is cleaned out, we will get rid of dirt and leaves/twigs from the rain gutter using collecting tools and trowels. All the clutter is properly packaged up as we work. Absolutely nothing gets thrown on the floor or left behind on the roofing.
Now, with all the rain gutters totally cleaned out, we turn to inspect the state of your downspouts, to find out if they're free from obstructions & 100 % clear, our team is well equipped with the appropriate tools to remove blockages that will be a problem for the water to move, additionally, we're capable of detect obstructions that won't be noticeable or visible at the initial look
We are going to send an email with photographs of the spots that were cleaned after the job is finished.
You will also receive receipts and invoicesby email so you can pay by hard cash, safe e-mail payment link, check, or bank transfer. If you prefer, you can also pay over the phone using a card.
Once all is done, we call up our clients and check out their point of view of the work to be sure that the task was done as you expected and also the best quality our company offers
Should you be disappointed with the work which has been done, we are going to be sure to support & address your issues with no problem
At Ken's Gutters, we are perfectionists and therefore are very happy to give each customer a 45-days guarantee.
