Our Typical Operating Procedures
To begin with, the moment you make your very first call, you will be connected with one of our very own dispatchers positioned in Hillsborough County. Our dispatchers have years of experience in gutter cleaning and will provide you with the best guidance & assistance.
We then will check at your residence using satellite imagery and check with you when they had been last cleaned, and the condition of the gutters.
By using this information, we will provide a fixed price invoice to clean your gutters and clearing the downpipes, and if possible, also cleansing the leaves and rubble from your rooftop.
Following your phone call you will receive an e-mail with full written paperwork. We're going to affirm the cost provided over the telephone along with the bid, describing the break-down of cost, exactly what job is going to be carried out and when we are going to carry out the job.
Our jobs are done promptly as a result of our experienced appointment scheduling staff who will find out the best route for the gutter cleaner to allow them to work out probably the most distance-efficient and time-efficient route. This saves driving time & gas so we can pass along the value savings to our clients.
Our gutter cleaning specialist will phone you 24 hours prior to your work start day and will let you know their arriving time.
Right after arrival the cleaning specialist will introduce himself to you &, when you are home and also have the time, walk all around the property or home with you to show you trouble spots.
Before commencing on the cleaning, photographs are taken of your key areas that are going to be worked on.
The rooftop is cleaned of dirt, roofing shingle grit and fallen leaves to start with, using an electrical blower and a scoop to gather large leaf bundles.
When the roof is cleaned, we're going to remove dirt and fallen leaves from the gutter using scooping tools & trowels. All the debris is nicely bagged up while we do the job. Absolutely nothing gets thrown on the floor or left on the roofing.
With the gutters all clear we move to the downpipes, examining that they're free and clear of obstructions, we have tools and special equipment to clear any obstructions that could be there, we could also detect obstructions that may not be obvious at initial look.
We are going to send an e-mail with photos of all the spaces that were cleaned and cleared after the job is finished.
Additionally, you will get by email, a receipt and invoice of the work completed. There are many ways to pay. You could pay by card on the telephone if you want or you could choose the payment link inside the email message, by bank transfer, by cheque or by hard cash.
We always call our customers following completion of the work to make sure they're happy with the superior benchmarks we strive to provide.
In the event that you are not happy for whatever reason, we will happily return and fix the problem.
At Ken's Gutters, we're perfectionists and therefore are pleased to give every client a 45 day guarantee.
Our service package delivers frequent scheduled clearing of rain gutters & downspouts to keep your house protected. We will visit 2, 3 or 4 times per year based on your gutter layout and rooftop type along with what sorts of trees are actually bordering the home.
