Our Standard Working Processes
Our Lake County based despatchers have many years of working experience and they will deliver expert support & services right from the moment you call up.
We are going to examine your home utilizing satellite imagery and having a brief discussion together with you relating to the condition of your gutters and when they were last cleaned out.
A set price will then be given to you for the cleaning of your roofing if possible & clearance & cleaning of your rain gutters and downspouts all around the home.
Following the phone call you will get an email with full written documents. We will affirm the cost given over the telephone and the bid, explaining the break-down of cost, what work will be performed and when we can do the job.
We've got a staff specialized on schedules & timeframes, they make certain that our work are done promptly, they are responsible of the routes that the gutter cleaners take on, so, their job is locate the best path to the necessary locations to save lots of time & use the most efficient route, in this way, not only fuel cost is saved but provides to you personally effective cost.
The team will phone you 24 hours prior to the cleaning service begin the work and can give you an time gap for our technician team appears, although a lot of our tasks are performed when the customer isn't house
If this should change, you'll be informed ahead of time so that you don't have to wait around. Many of our tasks are done without the need of the customer staying at home too.
Immediately after arrival the cleaner will introduce himself to you personally &, when you are home and have the time, walk all around the property or home together with you to let you know the troublesome areas.
Before we start, we just take pictures of all of the key areas we are going to be doing work in.
The roofing is cleaned of debris, shingle grit and fallen leaves first of all, using an electric blower along with a scoop to collect big leaf heaps.
Our gutter cleaning specialists do the job with highest benchmarks of cleanliness during the job. They will next start clearing the rain gutters using scooping tools and bag up as they clear, this means zero clutter is left behind on to the ground to eliminate later or have blow aside.
Right after the roof and gutters are cleared & cleaned, we start inspecting the downspouts. We've specialized equipment to utilize for the cleaning and clearing of them. Quite often obstructions can be invisible & unseen. We clear away all these blockages for you.
As soon as the job is done, we will take pictures of it and then send them an email to you personally.
Additionally, you will get billsby e-mail so that you can pay out by hard cash, safe e-mail payment url, bank transfer, or check. If you like, you may also pay over the phone with a card.
We call each of our customers following the work has been carried out to make certain that task was accomplished towards the very high benchmarks expected of us
In case you are unsatisfied with the work which has been completed, we will make sure to support and sort out your grievances with no hassle
At Ken's Gutters, we are perfectionists and therefore are thrilled to provide each client a 45-day warranty.
Our service package provides regular planned clearing of gutters & downpipes to maintain your house protected. We will visit 2-4 times each year depending on your gutter style & roof structure type as well as what types of trees are near your household.
