Our Standard Operating Procedures
To start with, as soon as you do make your first call, you will be connected with one of our dispatchers located within Polk County. Our dispatchers have got many years of practical experience in gutter cleaning service and will give you the very best guidance and assistance.
We're going to examine your home utilizing satellite images and having a quick discussion with you on the condition of your rain gutters and when they were last cleaned out.
With this details we could provide you with a fixed-price cost for rain gutter & downpipe cleaning and also cleaning any debris or leaves and twigs off the roofing.
You will get your own personal copy of the quote by e-mail to validate exactly what we plan to do, exactly when we can perform it and the amount it's going to cost you.
All of our jobs are done promptly thanks to our knowledgeable scheduling team who will identify the best route for our gutter cleaner so they can work out probably the most time-efficient and distance-efficient route. This will save traveling time & fuel so we can pass on the value savings to the customers.
They're going to contact you 24 hours just before your job is due to start out and they will provide you with an arrival window for our tech to visit.
The cleaning service personal will always, with no exception, introduce himself to you personally, and if you are available, they will ask to you be guided around the residence and express any problem he could possibly spot.
We are going to take photographs of the major of the working area just before we start with the job.
We commence with the roof structure, cleaning up it down of debris, leaves and shingle grit, we use a blower to do this, as well as make use of shovels to grab large bundles of fallen leaves.
When the roof clean & clear, we move to the gutter, removing leaves and dirt with trowels and scooping tools, we bag up all of this dirt once we clear away it, we don't let it stay on the roofing or put it to the floor beneath - we work to the top standards of cleanliness
Now, with the gutters all cleaned out, we turn to examine the condition of the downspouts, to determine if they're clear of blockages and full clear, our team is well equipped with the right tools to get rid of obstructions that are often a problem for the rain water to flow, furthermore, we are able to detect obstructions that may well not be apparent or visible at the initial look
After the work is complete, we take images of it and e-mail them to you.
Furthermore, we send our invoices & receipts by email and you might choose to pay out us by cheque, cash, bank transfer, or settlement link in secure email, - you can even pay off by credit card over the telephone if you want
We call up our clients right after the job has been finished to make sure that the work was undertaken to the highest standards anticipated of us
At Ken's Gutters, we are perfectionists and are happy to give every client a 45-day promise.
In the event that you aren't satisfied for any reason, we will happily return and remedy the matter.
Our service package features frequent scheduled cleaning of rain gutters & downpipes to maintain the household protected. We're going to visit 2 to 4 times a year according to your rain gutter style and roof type in addition to what types of trees are near your home.
