Our Standard Operating Processes
To begin with, when you call us, you'll be connected with one of our very own Polk County centered despatchers, our gutter cleaning despatchers have many years of practical experience in the business and provide expert guidance and service.
We then will look at your home utilizing satellite imagery & check with you when they were last cleaned, along with the condition of the rain gutters.
Using this data we will provide a price personalized to you to completely clean your gutters & downpipes and if possible we will clean the leaves & debris from the roof structure.
You will get a copy of this bid & complete documentation by e-mail soon after the call, this shows exactly what we're going to do, when we are going to do it, and just how much it will cost
We have a staff specialized on work schedules & timeframes, they ensure that our work are performed promptly, they are accountable of the paths that the gutter cleaners take on, so, their job is locate the ideal route to the necessary locations to save lots of time & use the most efficient route, in this way, not just gas cost is actually saved but provides to you personally effective cost.
You will receive a telephone call 24 hours prior to the scheduled task to provide you a window of arriving time when the tech is going to be there.
Be confident that when for any reason this alters, you will be alerted up-front, saving you the wait, nonetheless, the majority of our jobs are finished when the customer is not at home.
The cleaning professional will always, with no exception, introduce himself to you, and if you are readily available, they'll ask to you be taken all around the property or home & talk about any issue he could spot.
Right before we start, we just take photographs of all main areas we will be working in.
We begin with the roof, cleaning up it down of leaves, debris and shingle grit, we use a blower to perform this, and also make use of shovels to grab large heaps of fallen leaves.
With all the roofing clean & clear, we go to the gutter, taking away fallen leaves and debris with trowels and scooping devices, we bag up all of this rubble when we clean up it, we don't leave it on your rooftop or throw it to the ground below - we do the job to the highest benchmarks of cleanliness
Our next action is checking your downspouts and making certain there are no clogs or blockages. We use special equipment and tools to deal with obstructions and we could also discover blockages which are not always noticeable at first glance.
After the job is done, we take pictures of it & email them to you personally.
Additionally by e-mail, we send out our bills for the service charge, for payments procedure, our company offers you many different options, as hard cash, cheque, bank transfer, or payment link through a risk-free email, additionally, you might use your cell phone to pay out by credit card
We get in touch with each of our clients following the job has been carried out to make sure that the task was done towards the highest benchmarks expected of us
Because our high quality work and have very high benchmarks on cleaning, we can easily give you a 45-days guarantee of no blockages
