Our Procedure
Firstly, when you contact us, you'll be connected with one of our very own Hillsborough County centered despatchers, our rain gutter cleaning despatchers have got many years of practical experience in the business and offer expert guidance and service.
We are going to take a look at your house utilizing satellite images and having a brief talk with you about the condition of your gutters and information on when these were last cleaned out.
A set price will be given to you personally for the cleaning of your roof if possible and clearance & cleaning up of the rain gutters and downpipes all-around your home.
Following the telephone call you will receive an e-mail with complete written paperwork. We're going to affirm the price provided over the phone along with the bid, outlining the break-down of cost, what work will be undertaken and when we are going to perform the job.
Our appointment scheduling team will likely have earlier worked the right route for them, so that they can arrive at the job immediately and most cost-effective which will permits us to provide the best service & best cost saving on gas as well as time.
You will receive a call 24 hours prior to the scheduled job to give you a window of arrival when the tech is going to be there.
Be assured when this changes for any reason you will be told well before time, saving you from waiting for us, although a lot of of our work is done when the customer isn't at-home
The cleaning personal will always, without exception, introduce himself to you, so if you're available, they are going to request to you be taken around the property & describe any issue that he could possibly spot.
We're going to take pictures of the major of the working spot before start with the work.
The roof is cleaned of dirt, shingle grit & leaves to start with, using an electric blower as well as a scoop to collect big leaf heaps.
For top notch standards, after the complete cleaning and clear of your homes roof, we turn to the gutter, removing leaves/twigs & debris from that using tools such as trowels and collection equipment, we put all of this in bags since we clean up the workspace, then, we're going to take on those bags with us this means you do not need to take care of them
Our next action is examining your downpipes and making sure there are no clogs or obstructions. We utilize special tools to take care of obstructions and then we can also find blockages that are not always noticeable at first glance.
We are going to send an e-mail with photos of the spots that have been cleaned as soon as the work is finished.
Additionally, you will get receipts & invoicesby email so you can pay off by cash, secure email payment url, bank transfer, or check. If you prefer, you can even pay over the phone with a card.
Once all work is done, we call up our customers and check out their point of view of the work in order to make certain that the job was finished as expected and with the best quality our company offers
If you're disappointed with all the work that's been carried out, we're going to be sure to support & resolve your issues with no hassle
At Ken's Gutters, we're perfectionists and therefore are very happy to give each and every client a 45 day guarantee.
Our service plan delivers regular planned clearing of rain gutters and downpipes to help keep your household protected. We're going to visit 2-4 times a year depending on your gutter style & roof type and also what types of trees are actually surrounding your household.
