Our Standard Operating Procedures
Phone us and you'll be connected with one of our own local Polk County despatchers that has lots of practical experience and will be able to offer professional assistance.
We will figure out with you the previous time your gutters were cleaned and cleared and utilizing satellite imagery we will discuss and access your household.
Using this data, we are going to provide a fixed price bill to clean your rain gutters and clearing the downspouts, and when possible, also cleansing the leaves and rubble from your roof.
You will receive a duplicate of the offer with all the documents towards the end of the call and this would validate exactly what we will do, when we're going to do it and how much it's going to cost.
Our jobs are completed promptly because of our experienced appointment scheduling staff that will discover the best route for the gutter cleaner to enable them to work probably the most time-efficient and distance-efficient path. This saves traveling time and gas so we can pass along the cost savings to our clients.
They're going to contact you 24 hours just before your work is due to start out and they will provide you with an arrival time frame for our professional to attend.
If you're home when the rain gutter cleaner arrives, he's going to introduces himself and also request you to walk all around the property or home with him discussing any major trouble spots to handle.
Before the start of the work we will take photographs of your rain gutters and also roof and of the task going to be done.
We will initially utilize the foliage blower to clean up debris and leaves from your roof structure so all this cleaned just before cleaning the rain gutters. All fallen leaves will be collected with our scoops & parcelled up.
For top notch standards, right after the complete cleaning and clear of your homes roof, we go to the gutter, clearing leaves & debris from that using tools such as trowels and collecting tools, we place all of this in baggage since we clean the workspace, and then, we are going to carry those sacks along with us so you don't need to deal with them
Our next stage is examining your downspouts & making certain there are no clogs or obstructions. We make use of special equipment and tools to take care of blockages and then we can also locate blockages which aren't necessarily visible on the outside.
As soon as the job is all done we will take photographs of all the work done and also will share all these with you by email message. You will then be able to see the pre and post.
Also by email message, we deliver our invoices towards the service cost, for payments method, we provide you different choices, as check, hard cash, bank transfer, or payment link through a secure e-mail, additionally, you can utilize your phone to pay by credit card
You will get a call from our company right after job was concluded to make sure you are satisfied with the work and that the task was done towards the very high standards that we guarantee.
At Ken's Gutters, we're perfectionists and so are thrilled to give every customer a 45-days warranty.
Our service plan features routine scheduled cleaning of gutters & downpipes to help keep your house protected. We're going to visit 2, 3 or 4 times per year based upon your rain gutter layout & roof structure type as well as what kinds of trees are actually near the house.
