Our Standard Operating Procedures
First of all, when you contact us, you'll be connected with one of our Polk County based despatchers, our gutter cleaning despatchers have many years of working experience in the industry and offer expert guidance and service.
We make use of satellite imagery to examine your house & discuss when your gutters were previously cleaned and just what condition they are in currently.
With this information we can provide you with a fixed-price cost for gutter & downpipe cleaning and also cleaning up any kind of clutter or perhaps leaves from the roof structure.
You will receive a copy of this bid and full records by email immediately following the call, this shows precisely what we are going to complete, when we are going to do it, and how much it'll cost you
Our scheduling team who has the responsibility to ensure all our tasks are completed punctually, they are responsible for figuring out the best paths for our gutter cleaners in order to be present at the jobs in the most time and distance efficient path, saving fuel & time driving permits us to give you the greatest value.
Our gutter cleaning specialist will call you 24 hours before your work commence day and is going to let you know their arriving time.
Be confident that when for any reason this varies, you'll be notified beforehand, saving you the wait around, nonetheless, the most of our works are finished when the client is not at home.
Right after arrival the cleaner will introduce himself to you and, if you are home and have the time, walk across the property with you to show you problem areas.
Prior to the start of the work we will take photos of your gutters & roofing and of the task about to be done.
The rooftop is cleaned of dirt, shingle grit and leaves to start with, utilizing an electric blower plus a scoop to get together large leaf bundles.
All our gutter cleaners do the job with highest benchmarks of cleanliness all through the job. They're going to next begin clearing the rain gutters using scooping equipment and bag up as they clear out, meaning hardly any mess is left behind on the ground to clean up later or have blow away.
Our next stage is looking at your downpipes and making sure there aren't any clogs or blockages. We utilize specialized tools and equipment to address obstructions and then we can also find obstructions which aren't always noticeable on the outside.
After the job is complete, we will take pictures of it & send them an email to you.
Additionally, you will receive billsby e-mail so you can pay off by cash, secure email payment url, bank transfer, or check. If you prefer, you could also pay on the phone using a credit card.
We contact each of our clients right after the job has been carried out to ensure that the work was completed towards the high benchmarks anticipated from us
Because we are perfectionists and perform our cleaning to exacting standards, we are more comfortable offering a 45 day no clog warranty.
Our service plan gives you frequent planned cleaning of gutters & downspouts to keep the home protected. We will visit 2-4 times a year according to your rain gutter layout and rooftop type in addition to what kinds of trees are near your home.
