Our Standard Operating Procedures
Contact us and you'll be connected with one of the neighborhood Lake County despatchers who has got plenty of experience and will be in a position to offer professional guidance.
Then we will look at your residence using satellite imagery & check with you when they were previously cleaned out, and also the condition of the gutters.
A fixed price will be given to you personally for the cleaning of the roof structure whenever possible and clearance & cleaning up of your rain gutters and downpipes all-around the house.
You will receive a duplicate of this bid and full documentation by e-mail soon after the call, this shows precisely what we will do, when we are going to do it, and exactly how much it will cost
Our scheduling team will likely have earlier worked the very best route for them, so that they can arrive at the work immediately and most cost efficient that will permits us to give you the perfect services and best value saving on gasoline as well as time.
You will get a call 24 hours prior to the scheduled job to provide you with a window of arriving time when the professional will be there.
Be confident if this alters for whatever reason you're going to be informed ahead of time, saving you from waiting around for us, although many of our jobs are completed when the customer isn't at-home
The cleaning professional will always, without exception, introduce himself to you personally, and if you are readily available, they are going to request to you be guided all around the residence & describe any issue that he could possibly detect.
Before starting on the cleaning, photographs are taken of your main areas that will be worked on.
We will initially utilize the leaf blower to clean off dust and leaves from the roof so all this removed just before cleaning the gutters. All fallen leaves will be collected with the shovels & packaged up.
All our gutter cleaning specialists do the job with highest benchmarks of cleanliness all through the work. They are going to next begin cleaning the gutters utilizing scooping equipment and bag up as they clean up, this means no clutter is left on the floor to eliminate later or have blow aside.
The next stage is checking your downpipes & making sure there are no clogs or blockages. We use special tools and equipment to address blockages and we can also discover blockages which aren't always visible at first glance.
We're going to send you an e-mail with pictures of the spots which were cleaned and cleared as soon as the work is completed.
You will also get by email, an invoice & receipt for the work done. There are lots of approaches to pay. You could pay by card over the phone if you'd like or you could choose the payment url in the email message, by bank transfer, by check or by cash.
We call up each of our clients after the job has been carried out to make sure that the task was completed to the highest standards expected from us
At Ken's Gutters, we are perfectionists and therefore are thrilled to provide each customer a 45 day promise.
