Our Standard Operating Processes
First of all, whenever you contact us, you will be in touch with one of our Polk County based despatchers, our rain gutter cleaning despatchers have many years of working experience in the industry and give professional guidance & services.
We're going to determine together with you the last time your rain gutters were cleaned and utilizing satellite imagery we can examine & access your household.
With this information we could provide fixed-price charge for gutter & downspout cleaning and also cleaning any dirt or perhaps leaves from the roofing.
Following your telephone call you will receive an e-mail with complete written paperwork. We're going to affirm the cost provided over the phone along with the bid, detailing the break-down of charge, what work is going to be performed and when we can finish the task.
All of our jobs are completed punctually thanks to our knowledgeable scheduling team that will discover the very best route for the gutter cleaner to enable them to work the most time-efficient and distance-efficient route. This saves driving time and fuel so that we can pass along the cost savings to the customers.
The team is going to phone you 24 hours prior to the cleaning service begin the job and can provide you with a time space for the technician team appears, although many of our tasks are carried out when the customer is not home
Be assured that when for any reason this alters, you will be informed beforehand, saving you the wait around, however, the majority of our works are executed when the client is not at-home.
The cleaning specialist will introduce himself to you on arrival, and if you've time, we're going to walk across the residence together with you and you can discuss any problem areas.
Before starting on the cleaning work, photos are taken of your major areas that are going to be worked on.
The roof is cleaned out of debris, roofing shingle grit & leaves to start with, employing an electric blower along with a scoop to get together big leaf bundles.
When the roof is cleaned out, we're going to take away dirt and fallen leaves from your gutter using collecting tools and trowels. All of the clutter is neatly packaged up while we work. Nothing gets tossed on the ground or left behind on the roof.
With all the gutters totally clear we proceed to the downpipes, checking that they are totally free and clear of blockages, we have specific tools and equipment to clean any obstructions that could be there, we will also locate blockages that might not be visible at first look.
When done we take photographs of the finished job & share those with you by e-mail.
Also by email message, we send our invoices towards the service charge, for payments process, we offer you various options, as cash, check, bank transfer, or payment url via a secure email, furthermore, you can utilize your cell phone to pay by credit card
As soon as all is done, we call up our clients and check their thoughts and opinions of the work to ensure that the job was carried out as expected and with the highest quality we offer
If you're unhappy with the work that's been carried out, we're going to make sure to support and fix your grievances with no problem
Because we're perfectionists & carry out our cleaning to accurate benchmarks, we are comfortable giving a 45-days no clog guarantee.
Our service package provides routine scheduled cleaning of gutters and downspouts to keep your home protected. We're going to visit 2 to 4 times per year depending on your gutter style & rooftop type along with what types of trees are actually near the home.
