Our Typical Operating Procedures
Our Lake County based despatchers have got several years of practical experience and they can deliver expert help & services right from the minute you call up.
We utilize satellite imagery to assess your premises and speak about when your rain gutters were last cleaned out as well as what condition they are in currently.
A fixed price will then be presented to you for the cleaning of your roof structure whenever possible & clearance and cleaning up of the rain gutters and downspouts around your residence.
You will receive a copy of this bid & complete documents by email right after the phone call, this shows exactly what we are going to undertake, when we will perform it, and how much it'll cost you
We've got a staff specialized on work schedules and timeframes, they will make sure that our work are carried out punctually, they are responsible of the paths the gutter cleaners take, so, their job is find the right route to the needed places to save time and use the best route, in this way, not only gasoline cost is saved but gives to you effective cost.
Our gutter cleaning technician will call you 24 hours prior to your work commence day and will inform you their arriving time.
Upon arrival the cleaning specialist will introduce himself to you personally &, if you are home and also have the time, walk all around the property or home with you to let you know the problem areas.
Before beginning on the cleaning work, photographs are taken of the main areas that'll be worked on.
The work starts at the roofing, cleaning all of the remains of fallen leaves, debris & stones. For this particular task, we make use of a blower as primary device, among the list of other equipment we could mention scoops to pick up large bundles of leaves
Once the roof is cleaned out, we are going to eliminate dirt and leaves from your rain gutter using scooping tools & trowels. All of the debris is properly packaged up while we work. Absolutely nothing gets thrown on the floor or left on the rooftop.
With all the gutters totally clear we go to the downpipes, checking that they're free and clear of blockages, we carry tools and special equipment to remove any kind of obstructions that may be there, we can also detect blockages that may well not be visible at first look.
After the job is all done we will take photographs of the work done and also will present these with you through email. You will then be able to view the pre and post.
You will also receive by email, a receipt & invoice for the work carried out. There are various ways to pay off. You may pay by credit card over the telephone if you prefer or you can click the payment link inside the email, by bank transfer, by cheque or by hard cash.
As soon as all is completed, we call our clients and get their thoughts and opinions of the work to make certain that the job was finished as expected and with the high quality our company offers
At Ken's Gutters, we are perfectionists and are very happy to offer each client a 45-days assurance.
