Our Typical Operating Processes
To begin with, whenever you call us, you will be in touch with one of our Monroe County based despatchers, our gutter cleaning despatchers have years of practical experience in the business and give expert help and assistance.
We're going to assess your residence using satellite images and having a short conversation with you on the condition of your rain gutters and information on when they were previously cleaned out.
A fixed price will be provided to you for the cleaning up of the roof structure when possible & clearance and cleaning of the gutters and downpipes all around your residence.
You receive your own personal copy of the quote by email to confirm precisely what we intend to do, when we could do it and exactly how much it will cost.
All our tasks are performed immediately thanks to our knowledgeable appointment scheduling team who'll find out the ideal route for the gutter cleaner so they can work the most distance-efficient and time-efficient path. This will save driving time & fuel so we could pass along the cost savings to the clients.
You will receive a telephone call 24 hours prior to the scheduled job to give you a window of arriving time when the professional is going to be there.
The cleaning service personal will, with no exception, introduce himself to you, and if you are readily available, they're going to request to you personally be taken around the property or home & explain any issue he could possibly identify.
Right before we start, we take pictures of all of the major places we are going to be doing work in.
The project starts on the roof structure, cleaning all of the remains of leaves, dirt & stones. For this task, we make use of a blower as primary tool, among the list of various other equipment we could point out scoops to collect huge bundles of leaves
With the roofing clean and clear, we proceed to the rain gutter, removing leaves/twigs & dirt with trowels & scooping tools, we bag up all this rubble once we clear away it, we don't leave it on the rooftop or throw it to the ground below - we do the job to the very best benchmarks of cleanliness
Our next action is checking out your downpipes & making certain there aren't any clogs or blockages. We utilize specialized tools and equipment to deal with obstructions and we could also find obstructions which aren't always visible on the outside.
When done we take pictures of the carried out work & show those with you by email.
You will also get by e-mail, a bill & receipt for the work done. There are numerous approaches to pay off. You can pay by credit card over the phone if you wish or you may choose the payment url in the e-mail, by bank transfer, by check or by cash.
You will get a phone call from us soon after the job was completed to make sure you are content with the work and that the job was finished to the high standards which we guarantee.
Because we're perfectionists & perform our cleaning work to accurate benchmarks, we're more comfortable providing a 45-day no clog warranty.
