Our Course of Action
To begin with, once you contact us, you'll be in touch with one of our Lake County centered despatchers, our rain gutter cleaning despatchers have got years of practical experience in the industry and provide professional help & service.
Then we will look at your residence utilizing satellite images & speak with you when these were last cleaned, along with the condition of your gutters.
Using this data we are going to give you a price customized to you to clean your gutters & downspouts and when achievable we are going to clear the leaves & debris from the roofing.
Following your telephone call you will get an email along with full written paperwork. We will confirm the cost given over the telephone and the bid, explaining the break-down of charge, exactly what job will be performed and when we will perform the job.
Our appointment scheduling team who has the responsibility to make certain all of our jobs are done promptly, they will be in charge of working out the ideal routes for our gutter cleaners so they can show up at the jobs in the most time and distance efficient route, conserving gasoline & time driving permits us to provide you with the greatest value.
You will receive a call 24 hours prior to the scheduled task to provide you a window of arriving time when the technician is going to be there.
Immediately after arrival the cleaner is going to introduce himself to you personally and, when you're home and also have the time, walk across the property or home together with you to tell you problem areas.
Before commencing on the cleaning, photos are taken of your key areas that will be worked on.
The project begins at the roof, clearing all the remains of leaves, dirt & stones. For this task, we use a blower as key device, amongst the other equipment we could point out shovels to pick up large bunches of leaves
When the roof structure clean & clear, we go to the gutter, taking away leaves & debris with trowels & scooping devices, we bag up all of this clutter when we clear it, we don't let it stay on the rooftop or put it to the floor beneath - we work to the very best benchmarks of cleaning
Our next action is checking out your downpipes & making certain there are no clogs or blockages. We use special equipment and tools to deal with obstructions and then we could also discover obstructions that aren't necessarily visible initially.
After the work is completed we will take pictures of all the work done and will share these with you by email message. You will then be able to view the before and after.
Also by e-mail, we deliver our bills towards the service cost, for payments method, our company offers you different choices, as check, hard cash, bank transfer, or payment link through a secure e-mail, furthermore, you can use your cell phone to pay out by credit card
We generally call up our clients following completion of the job to ensure they are content with the superior standards we strive to offer you.
In the event that you are not satisfied for whatever reason, we will happily return & fix the problem.
At Ken's Gutters, we are perfectionists and therefore are pleased to give every customer a 45-day warranty.
