Our Typical Operating Processes
Call us and you'll be connected with one of the local Polk County despatchers that has loads of experience and will also be capable to provide skilled guidance.
We're going to evaluate your residence utilizing satellite images and having a quick discussion together with you relating to the condition of the rain gutters and details on when these were previously cleaned.
Using this data, we will provide you with a fixed price bill to clean your gutters and clearing your downspouts, and when possible, also cleansing the leaves and rubble from the roofing.
You will receive a copy of the bid and complete documents by e-mail right after the phone call, this confirms precisely what we're going to carry out, when we will do it, and just how much it'll cost you
We have a team specialized on schedules & timeframes, they make sure that our work are carried out immediately, they are responsible of the routes the gutter cleaners take, so, their job is locate the ideal route to the needed locations to save lots of time and take the most efficient route, by doing this, not simply gasoline cost is actually saved but provides to you personally efficient cost.
The team will phone you 24 hours before the cleaning services commence the job and can provide you with an time space for the specialist team appears, although a lot of our jobs are done when the client is not house
Immediately after arrival the cleaning specialist will introduce himself to you personally and, if you are home and also have the time, walk around the property or home with you to tell you problem areas.
We're going to take pictures of the key working area just before start with the work.
We will then initially use the foliage blower to clean dirt & fallen leaves from the roof structure so this all cleared before cleaning the gutters. All leaves are going to be picked up with our shovels & bagged up.
With all the roof thoroughly clean and clear, we go to the rain gutter, eliminating fallen leaves and debris with trowels and scooping tools, we bag up all of this debris as we clear it, we don't let it sit on your rooftop or drop it to the floor underneath - we do the job to the very best benchmarks of cleanliness
Now, with all the rain gutters totally cleaned, we turn to examine the state of the downspouts, to see if they are free from obstructions and 100 % clear, our team is well-equipped with the right tools to remove obstructions that could be a problem for the water to move, in addition, we're capable of identify obstacles that won't be apparent or visible at first look
Once the job is completed we will take pictures of the work done and also will share all these with you by email. You will subsequently be able to view the pre and post.
You will also receive by email, an invoice & receipt for the work carried out. There are lots of ways to pay. You could pay by card over the telephone if you'd like or you could click on the payment link in the email message, by bank transfer, by check or by hard cash.
You will get a call from us right after job has been finished to make certain you are satisfied with the work and that the job was done to the high standards which we promise.
We are going to revisit to your premises, with no fuss, & fix any concerns when we have not exceeded your anticipations.
At Ken's Gutters, we're perfectionists and so are thrilled to give each customer a 45-days assurance.
