Our Standard Operating Procedures
Call us and you will be connected with one of the local Hillsborough County despatchers who has lots of practical experience and will also be able to offer skilled assistance.
We then will look at your residence employing satellite imagery and discuss with you when they were previously cleaned, and also the condition of the gutters.
Using this information we are going to give you a price tailored for your requirements to clean out your gutters and downpipes and when achievable we will clear the leaves and clutter out of your roof structure.
Following the call you will receive an e-mail with full written documents. We will confirm the price provided over the phone and also the bid, detailing the break-down of price, exactly what job is going to be performed and when we will carry out the job.
Our appointment scheduling team will have earlier worked the ideal route for our cleaners, so they are able to arrive at the work quickly and most cost-effective which will permits us to provide the best services and best cost saving on fuel and time.
They are going to contact you 24 hours before your work is due to start out and they'll provide you with an arrival window for our specialist to attend.
Be confident if this varies for whatever reason you're going to be informed before time, helping you save from waiting for us, although a lot of of our jobs are carried out when the customer isn't home
The cleaning personal will, without exception, introduce himself to you personally, so if you're available, they'll ask to you be guided all around the property or home and describe any issue that he could detect.
Before we start, we just take photos of all of the main regions we will be doing work in.
We begin with the roofing, cleaning it down of debris, leaves & shingle grit, we utilize a blower to perform this, as well as utilize scoops to grab big bundles of fallen leaves.
Our gutter cleaning specialists do the job with very high benchmarks of cleanliness all through the job. They are going to next start off cleaning the gutters utilizing scooping tools and bag up as they clear, meaning zero mess is left behind on to the ground to clean up later and have blow aside.
Right now, with the gutters totally cleaned out, we proceed to inspect the condition of your downspouts, to see if they're free of blockages & 100 % clear, our staff is well equipped with the proper tools to clear out blockages that could be a problem for the rain water to move, in addition, we're capable to detect obstacles that won't be obvious or visible at the initial look
As soon as the work is complete, we take images of it & send them an email to you.
Furthermore, we give our invoices & bills by email and you could elect to pay out us by cheque, bank transfer, hard cash, or settlement link in protected e-mail, - you can even pay off by visa or mastercard over the phone if you want
We call up all of our customers after the work has been finished to make sure that the work was completed towards the highest benchmarks expected from us
If you aren't delighted for whatever reason, we will happily revisit and remedy the issue.
Our service package gives you regular planned cleaning up of gutters & downspouts to maintain your home protected. We will visit 2 to 4 times a year according to your rain gutter layout & roof structure type in addition to what sorts of trees are bordering your residence.
