Our Standard Operating Procedures
Firstly, the moment you make your very first call, you will be connected with one of our very own dispatchers situated in Hillsborough County. Our dispatchers have got years of working experience in gutter cleaning and can provide you with the very best guidance & services.
We then will look at your home employing satellite imagery & check with you when these had been previously cleaned, as well as the condition of the rain gutters.
Using this information, we will provide you with a set price invoice to clean your rain gutters and clearing your downpipes, and if possible, also cleaning the leaves & clutter out of your rooftop.
Following your call you will receive an e-mail along with full written documentation. We will confirm the price given over the phone along with the bid, explaining the break-down of price, precisely what work is going to be performed and when we can do the job.
Our appointment scheduling team will have previously worked the very best route for our cleaners, so that they can arrive at the work quickly and most cost effective which will permits us to provide the perfect services and very best value saving on gas as well as time.
Our gutter cleaning technician will contact you 24 hours prior to your work commence day and will inform you their arrival time.
Immediately after arrival the cleaner is going to introduce himself to you personally and, if you're home and also have the time, walk across the property or home together with you to tell you troublesome areas.
Before we start, we take pictures of all of the main regions we will be doing work in.
We commence with the roof structure, cleaning it down of leaves, debris and roofing shingle grit, we use a blower to achieve this, as well as utilize shovels to pick up big bundles of leaves.
With the roof structure clean and clear, we go to the rain gutter, eliminating leaves and debris with trowels and scooping tools, we bag up all of this rubble when we clean up it, we don't leave it on the roof or put it to the floor beneath - we do the job to the highest standards of cleaning
After the roof and rain gutters are cleared and cleaned out, we start inspecting the downpipes. We have got special equipment to use for the cleaning and clearing of them. Often blockages could be undetectable and hidden. We clear out these blockages for you personally.
When complete we take photos of the carried out work and show these with you through email message.
Additionally, you will receive invoices and receiptsby email so that you can pay off by hard cash, safe email payment url, check, or bank transfer. If you prefer, you could also pay over the telephone with a credit card.
We always contact our consumers following conclusion of the job to make certain they're happy with the highest benchmarks we attempt to offer you.
If you're unsatisfied with the work which has been completed, we're going to make sure to support and resolve your issues with no hassle
At Ken's Gutters, we're perfectionists and therefore are happy to give every client a 45-days assurance.
