Our Typical Operating Procedures
First of all, when you call us, you'll be in touch with one of our very own Indian River County based despatchers, our rain gutter cleaning despatchers have many years of working experience in the industry and offer expert support & assistance.
We make use of satellite imagery to evaluate your house & discuss when your gutters were last cleaned out and just what condition they are in at present.
With this details we are able to provide you with a fixed-price charge for rain gutter and downspout cleaning as well as cleaning any kind of debris or leaves and twigs off the roof.
Following your telephone call you will receive an email along with full written paperwork. We will affirm the price given over the telephone along with the bid, explaining the break-down of price, exactly what work is going to be performed and when we are going to do the job.
Our scheduling team who has the responsibility to make sure that all our tasks are carried out punctually, they are responsible for working out the very best paths for our gutter cleaners to enable them to show up at the tasks within the most time & distance efficient path, saving fuel & time driving permits us to provide you with the greatest value.
Our gutter cleaning professional will contact you 24 hours prior to your work start day and is going to inform you their arrival time.
Often our work is done while the client is out since we are only working on the outside of the house. However if you are staying in for our team we will call you if for any reason in the event the timing varies.
The cleaning specialist will introduce himself to you upon arrival, and if you have got time, we're going to walk around the residence along with you and you could discuss any problem areas.
We will take pictures of the major working spot just before commence with the task.
We commence with the roof structure, cleaning up it down of leaves, debris & roofing shingle grit, we utilize a blower to do this, and also use shovels to grab big heaps of fallen leaves.
As soon as the roof is cleaned, we will take out debris and leaves/twigs from your gutter using collecting tools and trowels. All of the clutter is nicely bagged up while we work. Absolutely nothing gets tossed on to the floor or left behind on the roof.
Now, with the gutters all cleaned, we turn to inspect the state of your downpipes, to determine if they are free from blockages & 100 % clear, our company is fully equipped with the proper tools to clear out blockages that are often a problem for the water to pass, furthermore, we are capable of locate obstructions that won't be apparent or visible at the initial look
When complete we take photos of our completed work & share those with you by e-mail.
Also by email, we send our bills for the service cost, for payments procedure, we provide you different choices, as hard cash, check, bank transfer, or payment link through a secure email, additionally, you might use your mobile phone to pay by credit card
As soon as all is done, we call our customers and get their opinion of the work to make certain that the task was done as expected and with the best quality we offer
Because our quality work and have very high benchmarks on cleaning, we are able to give you a 45 days guarantee of no obstructions
Our service plan offers routine planned clearing of gutters and downpipes to maintain your home protected. We will visit 2, 3 or 4 times per year depending on your rain gutter layout and roof type along with what sorts of trees are actually surrounding your residence.
