Our Typical Operating Processes
To start with, when you contact us, you'll be connected with one of our Hillsborough County based despatchers, our gutter cleaning despatchers have several years of working experience in the business and offer expert guidance and services.
We're going to take a look at your household using satellite images and having a brief discussion with you relating to the condition of the rain gutters and when they were last cleaned.
By using this details, we're going to provide a fixed price bill to clean your rain gutters & clearing your downspouts, and if possible, also cleaning the leaves & rubble out of your roof structure.
You will get a duplicate of the bid & full documents by email immediately following the call, this confirms just what we are going to carry out, when we will perform it, and how much it'll cost you
We have a staff specialized on schedules and timeframes, they make sure that our work are performed promptly, they are accountable of the routes that the gutter cleaners take, so, their role is find the best route to the necessary places to save lots of time and use the best route, with this, not simply gas cost is saved but gives to you efficient cost.
You will get a telephone call 24 hours prior to the scheduled job to provide you a window of arriving time when the tech will be there.
Right after arrival the cleaning specialist will introduce himself to you personally &, when you're home and have the time, walk all around the property or home together with you to tell you troublesome areas.
Before we begin, we take photographs of all of the main regions we will be doing work in.
We start with the roof structure, clearing it down of leaves, debris and shingle grit, we make use of a blower to do this, as well as use shovels to grab big bundles of leaves.
For top quality benchmarks, right after the complete cleaning and clear of your home's roof, we go to the gutter, clearing leaves/twigs and dirt from it using specific tools such as trowels & collecting equipment, we put all of this in baggage since we thoroughly clean the workspace, after that, we're going to take those sacks with us which means you do not need to deal with them
Right now, with all the gutters totally cleaned out, we turn to check the state of the downspouts, to see if they're free from blockages & 100 % clear, our team is full equipped with the appropriate tools to clear out obstacles that will be a problem for the rain water to move, additionally, we're able to locate blockages that won't be apparent or visible at the initial look
We will send you an e-mail with pictures of the areas which were cleaned and cleared after the work is completed.
You will additionally receive billsby email so that you can pay by cash, safe e-mail payment url, bank transfer, or check. If you like, you can also pay over the phone using a charge card.
You will receive a phone call from us soon after the job has been finished to make sure you are satisfied with the work and that the task was finished towards the very high standards that we guarantee.
At Ken's Gutters, we are perfectionists and therefore are very happy to provide each client a 45 day guarantee.
In the event that you aren't pleased for any reason, we will gladly revisit & remedy the issue.
