Our Typical Working Procedures
First off, the minute you make your very first call, you will end up connected to one of our dispatchers located within Polk County. Our dispatchers have several years of working experience in gutter cleaning and can provide you with the very best help & assistance.
Then we will check at your home employing satellite images and check with you when these were previously cleaned, and also the condition of your rain gutters.
By using this data, we're going to provide a set price invoice to clean your rain gutters and clearing the downpipes, and if probable, also cleaning the leaves & clutter out of your rooftop.
Following the telephone call you will receive an email with full written paperwork. We will affirm the price provided over the telephone and the bid, explaining the break-down of cost, exactly what work is going to be performed and when we can do the job.
Our scheduling staff who has the duty to make sure all of our tasks are carried out promptly, they are responsible for figuring out the best paths for our gutter cleaners so that they can attend the jobs within the most time and distance-efficient path, saving fuel & time driving allows us to provide you with the best value.
The team is going to call you 24 hours before the cleaning service begin the job and can provide you with an time space for our technician team appears, although many of our tasks are carried out when the customer is not home
Right after arrival the cleaner will introduce himself to you and, when you're home and also have the time, walk all around the property or home with you to tell you problem areas.
Before starting on the cleaning work, pictures are taken of the major areas that'll be worked on.
The work starts on the roof structure, cleaning up all of the remains of fallen leaves, dirt & stones. For this particular job, we make use of a blower as main tool, among the list of other tools we could point out scoops to pick up huge heaps of fallen leaves
With all the roofing clean and clear, we go to the gutter, eliminating leaves and debris with trowels & scooping tools, we bag up all this dirt once we clear it, we don't leave it on your rooftop or drop it to the ground beneath - we do the job to the very best benchmarks of cleanliness
Our next step is checking out your downspouts and making certain there aren't any clogs or obstructions. We make use of specialized tools and equipment to take care of blockages and then we can also locate blockages which are not necessarily noticeable initially.
After the work is complete, we take images of it and then email them to you.
In addition, we deliver our invoices & receipts by e-mail and you could elect to pay us by cheque, bank transfer, hard cash, or payment link in secure e-mail, - you can even pay by visa or mastercard over the phone if you like
You will get a phone call from us soon after the job has been finished to ensure you are content with the work and also that the task was done to the highest standards that we promise.
At Ken's Gutters, we're perfectionists and therefore are very happy to give each and every client a 45-days guarantee.
