Our Standard Operating Processes
Our Polk County based despatchers possess many years of experience and they'll provide professional support and services from the moment you contact us.
We then will look at your home using satellite imagery and check with you when they were previously cleaned out, as well as the condition of your gutters.
By using this data we are going to provide a price tailored to you to completely clean your rain gutters & downpipes and when achievable we will clear the leaves and rubble out of your roof structure.
Following your telephone call you will get an e-mail along with complete written documents. We're going to affirm the price given over the phone and the bid, describing the break-down of charge, exactly what job will be performed and when we can carry out the job.
We've got a staff specialized on work schedules & timelines, they will make sure that our work are carried out punctually, they are responsible of the paths the gutter cleaners take on, so, their task is find the very best path to the needed places to save time & take the most efficient route, with this, not just fuel cost is actually saved but provides to you personally efficient cost.
They are going to contact you 24 hours before your job is due to begin and they can provide you an arrival time frame for our tech to attend.
If you are home when the gutter cleaner arrives, he will introduces himself and request you to walk across the residence with him discussing any major trouble spots to take care of.
Before we begin, we just take pictures of all of the main areas we will be working in.
We will then initially use the leaf blower to clean off debris and leaves from the roofing so all of this cleaned just before cleaning the gutters. All fallen leaves are going to be collected using our shovels and packaged up.
With all the roof structure clean & clear, we move to the rain gutter, taking away leaves/twigs & dirt with trowels and scooping tools, we bag up all of this clutter as we clear away it, we don't leave it on the rooftop or dump it to the floor beneath - we get the job done to the very best standards of cleanliness
With the gutters totally clear we proceed to the downpipes, examining that they are free and also clear of blockages, we bring tools and special equipment to clear any obstructions that may be there, we could also discover blockages that might not be noticeable at initial look.
As soon as the work is complete, we take images of it & e-mail them to you personally.
Additionally, you will get by e-mail, a receipt and invoice for the work performed. There are plenty of approaches to pay. You can pay by credit card over the telephone if you wish or you may choose the payment url in the e-mail, by bank transfer, by cheque or by hard cash.
We call up each of our customers after the job has been finished to make sure that the work was carried out to the highest standards anticipated from us
We are going to return to your home, without fuss, and remedy any kind of issues if we haven't surpassed your expected results ..
We will guarantee a 45 day no blockage, as we are certain our work will be performed towards the highest standard.
Our service package gives you frequent scheduled cleaning of rain gutters and downspouts to maintain the property protected. We will visit 2, 3 or 4 times a year based on your gutter style & roof type as well as what types of trees are actually bordering your home.
