Our Standard Operating Procedures
Firstly, when you contact us, you'll be in touch with one of our very own Santa Rosa County centered despatchers, our rain gutter cleaning despatchers possess years of practical experience in the industry and give professional help and service.
We make use of satellite imagery to evaluate your house & speak about when your rain gutters were previously cleaned out and just what condition they're in at present.
By using this details we will provide a price personalized to you personally to clean up your rain gutters and downspouts and if feasible we are going to clean the leaves and rubble from your roofing.
You will receive a duplicate of the offer with all of the documents towards the end of the phone call and this will validate exactly what we will undertake, when we're going to do it & just how much it's going to cost you.
Our appointment scheduling staff who has got the obligation to ensure all of our tasks are completed immediately, they happen to be in command of working out the best paths for our gutter cleaners to allow them to be present at the jobs in the most time and distance efficient route, conserving gas & time driving allows us to give you the greatest value.
You will get a phone call 24 hours before the scheduled job to provide you a window of arrival when the tech will be there.
Quite often our tasks are completed whilst the customer has gone out since we are only working on the outdoors of the property. But if you are staying in for us we will contact you if for any reason in the event the timing varies.
The cleaning specialist will always introduce himself to you personally on planned arrival, and if you've time, we're going to walk across the residence along with you and you may mention any problem areas.
Before beginning on the cleaning, pictures are taken of the key areas that'll be worked on.
We begin with the roof, clearing it down of leaves, debris & shingle grit, we use a blower to get this done, as well as use scoops to pick up big heaps of fallen leaves.
After the rooftop is cleaned, we will clear away debris and fallen leaves from your rain gutter using collecting tools and trowels. All the debris is properly bagged up as we work. Absolutely nothing gets thrown on the ground or left behind on the rooftop.
The next step is checking out your downpipes & making sure there aren't any clogs or blockages. We employ specialized equipment and tools to deal with blockages and then we can also locate obstructions that aren't always visible at first glance.
Once done we take photos of our completed work & show these with you through email message.
Also by e-mail, we deliver our bills for the service cost, for payments process, we provide you different options, as hard cash, check, bank transfer, or payment url through a secure email, also, you can use your mobile phone to pay by credit card
We always call up our clients after conclusion of the task to make sure they're pleased with the high benchmarks we attempt to offer you.
