Our Standard Working Procedures
First of all, whenever you contact us, you will be connected with one of our very own Hillsborough County centered despatchers, our gutter cleaning despatchers have several years of experience in the industry and give expert support and assistance.
We are going to figure out together with you the previous time your gutters were cleaned and cleared and utilizing satellite pictures we are able to look at & view your house.
Using this data, we will give you a fixed price bill for cleaning your gutters & clearing the downspouts, and if possible, also cleansing the leaves and clutter from your roof structure.
Following the phone call you will receive an email along with full written documentation. We're going to affirm the cost given over the telephone along with the bid, outlining the break-down of price, what work is going to be performed and when we will perform the job.
We've got a staff specialized on schedules & timeframes, they will make sure that our work are performed promptly, they are accountable of the routes the gutter cleaners take, so, their job is locate the ideal route to the needed places to save time & take the most efficient route, in this way, not simply gas cost is saved but gives to you personally efficient cost.
They're going to call you 24 hours before your job is due to start out and they can provide you with an arrival window for our professional to visit.
Be assured that if for whatever reason this alters, you will be notified up-front, saving you the wait, nonetheless, the most of our jobs are performed when the customer isn't in the house.
The cleaning personal will always, without exception, introduce himself to you personally, and if you are readily available, they will ask to you be guided all around the property or home and express any issue that he may spot.
We're going to take photographs of the major working section just before we start with the task.
We commence with the roof, cleaning up it down of debris, leaves and roofing shingle grit, we make use of a blower to get this done, and also use shovels to grab big heaps of fallen leaves.
All our gutter cleaners work with very high benchmarks of cleanliness during the work. They're going to next start out cleaning the gutters using scooping equipment & bag up as they clear, meaning hardly any mess is left on the ground to clean up later or have blow aside.
With the gutters totally clear we go to the downspouts, checking that they are totally free and clear of blockages, we carry specific equipment and tools to remove any obstructions that may be there, we can also detect obstructions that may not be obvious at initial look.
We're going to send you an email with photographs of the locations that have been cleaned out once the job is done.
In addition, we give our bills by email and you might opt to pay us by cheque, bank transfer, hard cash, or settlement link in safe email, - you may also pay by credit card on the phone if you like
When all work is done, we call our customers and get their opinion of the work to be sure that the task was done as expected and with the best quality our company offers
At Ken's Gutters, we're perfectionists and so are pleased to give each and every customer a 45-day warranty.
Should you be disappointed with the work which has been undertaken, we will be sure to support & resolve your concerns with no hassle
