Our Typical Operating Processes
First of all, as soon as you make the first call, you'll be connected to one of our dispatchers situated in Polk County. Our dispatchers have got years of experience in gutter cleaning and can provide you with the very best help and assistance.
We will determine together with you the last time your gutters were cleaned and making use of satellite images we will examine & access your household.
By using this data we are going to provide a price personalized for your requirements to clean out your gutters & downpipes and if feasible we will clean up the leaves and rubble out of your rooftop.
Following your phone call you will receive an e-mail along with complete written documentation. We will confirm the cost provided over the phone along with the bid, outlining the break-down of cost, what job is going to be undertaken and when we can do the job.
Our appointment scheduling staff who has the obligation to make sure that all our jobs are done immediately, they happen to be responsible for figuring out the ideal paths for our gutter cleaners to allow them to be present at the jobs within the most time & distance efficient route, conserving gasoline & time driving permits us to give you the best value.
The team is going to contact you 24 hours before the cleaning services begin the job and can provide you with a time space for the professional team appears, although many of our jobs are done when the client isn't in the house
The cleaning service professional will, without exception, introduce himself to you, so if you're available, they will request to you personally be taken around the property & express any issue he could identify.
We are going to take pictures of the major of the working section prior to commence with the task.
We will then initially utilize the foliage blower to clean up debris and fallen leaves from the roof structure so all of this removed just before cleansing the gutters. All fallen leaves will be picked up with the scoops & packaged up.
With all the roof clean & clear, we move to the gutter, taking away leaves/twigs and dirt with trowels & scooping tools, we bag up all of this dirt as we clear away it, we don't let it sit on your roof or throw it to the ground beneath - we get the job done to the highest benchmarks of cleaning
With the gutters totally clear we proceed to the downpipes, examining that they are free and also clear of blockages, we have specific equipment and tools to get rid of any kind of obstructions that might be there, we could also identify obstructions that might not be noticeable at initial look.
Once complete we take pictures of our carried out work and share these with you through email.
Also by email message, we send out our bills towards the service cost, for payments method, we provide you various options, as cheque, hard cash, bank transfer, or payment link via a secure e-mail, also, you can utilize your phone to pay out by visa or mastercard
We call up our clients after the work has been carried out to make sure that the work was completed to the highest standards anticipated of us
Mainly because our quality work and also have highest benchmarks on cleaning, we can easily offer you a 45-days assurance of no obstructions
Just in case you are disappointed with the work that has been carried out, we're going to make sure to support and correct your concerns with no problem
