Our Standard Operating Procedures
Call us and you'll be connected with one of our neighborhood Lake County despatchers who has loads of experience and will also be competent to provide skilled guidance.
We make use of satellite imagery to assess your residence & speak about when your rain gutters were last cleaned out as well as what condition they are in now.
A set price will then be given to you personally for the cleaning of your roof when possible and clearance & cleaning up of the gutters and downpipes all-around your house.
Following the call you will receive an e-mail with complete written documentation. We're going to confirm the price given over the phone and the bid, outlining the break-down of charge, what work is going to be carried out and when we are going to complete the task.
We have a staff specialized on work schedules and timelines, they will make sure that our work are done promptly, they are accountable of the paths the gutter cleaners take on, so, their job is locate the very best route to the necessary locations to save lots of time and take the most effective route, by doing this, not simply fuel cost is saved but gives to you effective cost.
Our gutter cleaning tech will phone you 24 hours prior to your work commence day and will tell you their arrival time.
The cleaning service professional will, without exception, introduce himself to you, and if you are available, they're going to ask to you be guided all around the property and express any problem he could possibly detect.
Before we start off, we just take photos of all major places we are going to be working in.
We will first utilize the foliage blower to clean off debris & fallen leaves from the roof structure so this all removed just before cleaning the rain gutters. All leaves will be collected with the shovels and bagged up.
For high-quality benchmarks, following the complete cleaning and clear of your homes roof, we proceed to the gutter, cleaning fallen leaves and debris from that utilizing specific tools like trowels and collecting equipment, we put all of this in bags since we clean up the work area, after that, we are going to take on those bags with us this means you don't have to take care of them
Now, with all the rain gutters totally cleaned out, we turn to examine the state of your downpipes, to find out whether they're totally free of blockages & 100 % clear, our team is well-equipped with the right tools to get rid of blockages that could be a problem for the water to pass, furthermore, we're capable to identify blockages that won't be noticeable or visible at first look
After the work is completed we take photos of the job done and will present all these with you through e-mail. You will then be able to view the before and after.
Furthermore, we give our bills & invoices by email and you may choose to pay us by cheque, bank transfer, hard cash, or settlement link in safe e-mail, - you may also pay by visa or mastercard over the phone if you prefer
We get in touch with all our clients right after the job has been carried out to ensure that the job was completed to the highest standards expected of us
At Ken's Gutters, we are perfectionists and so are thrilled to give each customer a 45-day guarantee.
If you're disappointed with all the work that has been completed, we are going to be sure to support and sort out your issues with no hassle
