Our Standard Operating Processes
Phone us and you will be in touch with one of our local Polk County despatchers who has lots of practical experience and will be in a position to offer expert assistance.
We're going to evaluate your residence utilizing satellite imagery and having a quick discussion together with you about the condition of your rain gutters and when they were previously cleaned.
A fixed price will be presented to you for the cleaning of your roof structure whenever possible & clearance & cleaning up of the gutters & downspouts all around your residence.
Following the telephone call you will get an email with full written documentation. We're going to confirm the cost given over the telephone and the bid, explaining the break-down of price, what work is going to be performed and when we will get the job done.
We have a team specialized on schedules & timelines, they ensure that our work are performed promptly, they are responsible of the routes that the gutter cleaners take, so, their task is find the right route to the needed places to avoid wasting time and use the best route, in this way, not only fuel cost is saved but provides to you personally effective cost.
Our team will call you 24 hours prior to the cleaning service commence the job and can give you an time gap for our technician team appears, although many of our jobs are completed when the client is not in the home
The cleaning service personal will always, with no exception, introduce himself to you personally, and if you are available, they'll ask to you personally be guided all around the residence & talk about any issue he may identify.
Before we start, we take photos of all of the key places we will be working in.
We will then first utilize the leaf blower to clean dust & fallen leaves from your roofing so this all removed before cleansing the gutters. All fallen leaves are going to be picked up with our scoops & bagged up.
With all the roof structure clean and clear, we move to the rain gutter, taking away leaves/twigs & dirt with trowels & scooping tools, we bag up all of this dirt when we clear it, we don't let it sit on the rooftop or put it to the floor below - we do the job to the top benchmarks of cleaning
Our next action is looking at your downpipes & making sure there aren't any clogs or obstructions. We make use of specialized tools and equipment to deal with obstructions and we could also locate obstructions that are not necessarily visible on the outside.
Once complete we take photographs of our completed job and share those with you by email message.
Additionally by e-mail, we deliver our invoices for the service charge, for payments process, our company offers you several options, as check, hard cash, bank transfer, or payment link through a secure e-mail, additionally, you may use your cell phone to pay out by visa or mastercard
We always contact our customers following completion of the task to make sure they're happy with the highest standards we attempt to provide.
Should you be unhappy with all the work that's been undertaken, we will make sure to support & fix your concerns with no problem
At Ken's Gutters, we are perfectionists and are very happy to provide each client a 45 day promise.
Our service plan offers you frequent scheduled clearing of rain gutters and downpipes to keep your household protected. We will visit 2, 3 or 4 times per year based on your rain gutter layout & rooftop type along with what kinds of trees are actually around your place.
