Our Standard Operating Processes
First of all, the minute you do make your very first call, you will end up connected to one of our very own dispatchers located within Pinellas County. Our dispatchers possess many years of experience in gutter cleaning and will give you the best help and assistance.
We will measure your house using satellite images and having a quick conversation with you on the condition of the rain gutters and information on when they were last cleaned out.
Using this information we will give you a price tailored for your requirements to completely clean your rain gutters and downpipes and when achievable we will clean the leaves and rubble from your rooftop.
You will get a copy of the bid & full records by email soon after the call, this confirms exactly what we're going to complete, when we will do it, and how much it'll cost you
Our scheduling team who has the responsibility to make sure all of our tasks are done promptly, they will be responsible for working out the very best routes for our gutter cleaners in order to show up at the tasks in the most time and distance efficient route, saving gas and time driving permits us to provide you with the best value.
The team is going to phone you 24 hours before the cleaning services start the job and can provide you a time gap for the specialist team appears, although many of our jobs are done when the client is not at home
If this should change, you'll be informed ahead of time so that you don't need to wait around for. A lot of our work is completed without the client staying at home too.
The cleaner will always introduce himself to you on arrival, and if you've time, we are going to walk around the property along with you and you could discuss any problem areas.
We will take photos of the major working area just before we commence with the work.
We will first make use of the leaf blower to clean up debris and leaves from your roof so this all cleaned just before cleaning the gutters. All leaves are going to be collected with the shovels & parcelled up.
For high quality benchmarks, after the complete cleaning & clear of your roof, we turn to the rain gutter, removing leaves & dirt from that using tools such as trowels and collecting equipment, we put all of this in bags as we thoroughly clean the workspace, after that, we're going to take those bags with us which means you don't need to deal with them
With all the gutters totally clear we proceed to the downpipes, examining that they are free and also clear of blockages, we have specific tools and equipment to clear any kind of blockages that may be there, we can also discover blockages that might not be visible at initial look.
We're going to send you an e-mail with photographs of the spots that have been cleaned out as soon as the job is done.
You will additionally receive bills & invoicesby email so you can pay off by cash, safe email payment link, bank transfer, or check. If you prefer, you can even pay on the phone with a charge card.
We call all our clients following the work has been carried out to make sure that the task was completed to the high standards anticipated from us
Because we are perfectionists & conduct our cleaning work to exacting benchmarks, we are more comfortable offering a 45-days no clog warranty.
Our service package offers you routine scheduled clearing of rain gutters and downspouts to maintain the house protected. We will visit 2, 3 or 4 times per year depending on your rain gutter style & roof type along with what types of trees are actually around the house.
