Our Standard Operating Procedures
To start with, the minute you do make the first call, you'll be connected to one of our dispatchers situated in Polk County. Our dispatchers have several years of experience in gutter cleaning service and can give you the very best help and services.
Then we will check at your home utilizing satellite imagery and speak with you when they had been last cleaned out, along with the condition of your gutters.
By using this data, we are going to provide a set price invoice to clean your rain gutters & clearing the downpipes, and when probable, also cleansing the leaves & rubble from the roof structure.
You receive your own copy of this price quote by email to validate exactly what we plan to do, when we can do it & how much it will cost you.
Our appointment scheduling staff who has got the responsibility to ensure all of our jobs are carried out punctually, they happen to be in charge of working out the very best paths for our gutter cleaners in order to show up at the jobs within the most time & distance efficient route, saving gasoline and time driving permits us to give you the greatest value.
You will receive a phone call 24 hours ahead of the scheduled job to provide you a window of arriving time when the tech will be there.
Rest assured if this varies for any reason you'll be told before time, helping you save from waiting for us, although a lot of of our jobs are done when the customer is not at home
The cleaning specialist will introduce himself to you upon arrival, and when you have got time, we're going to walk across the property with you and you may point out any trouble areas.
We will take photographs of the main working area before we begin with the job.
We will then first use the leaf blower to clean debris and leaves right from the roof so this all cleaned prior to cleansing the rain gutters. All fallen leaves are going to be collected with the scoops and parcelled up.
For quality standards, right after the complete cleaning & clear of your roof, we go to the rain gutter, clearing fallen leaves & dirt from that utilizing specific tools such as trowels and collecting tools, we put all of this in bags since we clean the workspace, and then, we're going to carry those bags with us this means you aren't required to deal with them
Right now, with the gutters totally cleaned, we turn to examine the condition of the downspouts, to see if they are clear of obstructions and full clear, our company is well-equipped with the appropriate tools to clear out obstructions that could be a problem for the rain water to move, also, we are capable of detect obstacles that won't be apparent or visible at first look
As soon as the work is complete, we will take photos of it & send them an email to you.
Additionally by e-mail, we send out our bills towards the service charge, for payments method, we provide you different choices, as check, hard cash, bank transfer, or payment url through a risk-free email, furthermore, you may use your mobile phone to pay by visa or mastercard
We generally get in touch with our consumers following completion of the project to make sure they're pleased with the high benchmarks we aim to offer you.
At Ken's Gutters, we're perfectionists and are pleased to give each customer a 45-day assurance.
