Our Standard Operating Processes
First of all, once you call us, you will be in touch with one of our Hillsborough County based despatchers, our gutter cleaning despatchers possess years of experience in the business and give professional guidance and assistance.
We then will check at your house employing satellite imagery & check with you when these were last cleaned out, and the condition of your gutters.
By using this data, we're going to provide you with a fixed price bill to clean your gutters and clearing the downspouts, and when probable, also cleansing the leaves & debris from the roof structure.
You will get your own copy of the quote by e-mail to validate exactly what we plan to do, when we can perform it and how much it's going to cost you.
Our appointment scheduling team will likely have earlier worked the right route for them, so that they are able to reach the job immediately and most cost effective that will permits us to provide the very best service & best value saving on gasoline and time.
Our team is going to contact you 24 hours before the cleaning service start off the job and will give you a time gap for our specialist team appears, although many of our tasks are done when the client isn't home
Be assured if this changes for any reason you're going to be told well before time, saving you from waiting around for us, although a lot of of our jobs are carried out when the customer is not in the house
Right after arrival the cleaner will introduce himself to you personally and, if you're home and have the time, walk across the property with you to tell you trouble spots.
Prior to starting on the cleaning, pictures are taken of the key areas that'll be worked on.
We will first use the leaf blower to clean up dust & fallen leaves from the roof so all of this cleaned just before cleansing the gutters. All leaves are going to be picked up using our shovels & packaged up.
When the roof structure clean & clear, we go to the rain gutter, getting rid of leaves and dirt with trowels and scooping devices, we bag up all of this rubble once we clear it, we don't let it stay on the roof structure or dump it to the floor below - we get the job done to the very best standards of cleanliness
With the gutters totally clear we proceed to the downpipes, checking that they're totally free and clear of blockages, we bring tools & special equipment to clear any kind of obstructions that could be there, we will also detect obstructions that may well not be obvious at first look.
When the work is all done we will take photos of the work done and also will share all these with you by e-mail. You will then be able to see the before and after.
You will also receive by email, a bill & invoice of the work done. There are numerous approaches to pay. You could pay by credit card over the phone if you prefer or you may choose the payment link within the e-mail, by bank transfer, by cheque or by cash.
Once all work is completed, we get in touch with our clients and get their point of view of the job in order to ensure that the job was finished as you expected and also the high quality we provide you with
In the event that you aren't satisfied for any reason, we are going to gladly revisit & remedy the matter.
At Ken's Gutters, we're perfectionists and therefore are very happy to provide each client a 45-days promise.
