Our Standard Operating Processes
To start with, once you call us, you will be in touch with one of our very own Santa Rosa County centered despatchers, our gutter cleaning despatchers have several years of practical experience in the industry and offer professional support and assistance.
We utilize satellite imagery to examine your house & explore when your gutters were previously cleaned out as well as what condition they are in now.
A set price will then be provided to you personally for the cleaning of your roof whenever possible and clearance & cleaning up of your gutters and downpipes all around your house.
You will get a duplicate of the bid & full documents by email right after the phone call, this confirms exactly what we will carry out, when we are going to do it, and just how much it will cost
Our appointment scheduling staff who has got the obligation to make sure that all of our tasks are completed punctually, they happen to be responsible for figuring out the right paths for our gutter cleaners so that they can show up at the tasks within the most time and distance-efficient route, saving gas & time driving allows us to provide you with the best value.
They will contact you 24 hours just before your job is due to start and they'll provide you with an arrival window for our specialist to visit.
The cleaning personal will, with no exception, introduce himself to you, so if you're readily available, they will ask to you personally be taken across the property or home & explain any issue he could possibly spot.
Prior to starting on the cleaning, pictures are taken of the important areas that will be worked on.
The work begins at the roof structure, cleaning up all of the remains of fallen leaves, dirt and gravel. For this particular process, we use a blower as main tool, among the other tools we can point out scoops to pick up large heaps of fallen leaves
Our gutter cleaners do the job with very high standards of cleanliness all through the work. They are going to next start cleaning the gutters using scooping tools & bag up as they clear out, which means no mess is left behind on the ground to eliminate later and have blow away.
Our next action is checking out your downpipes and making sure there aren't any clogs or obstructions. We employ special tools and equipment to take care of blockages and then we could also discover blockages which aren't necessarily noticeable at first glance.
When complete we take photos of the finished job & show all these with you through e-mail.
We also send our invoices & bills through email and you may opt to pay us by cheque, bank transfer, cash, or payment link in protected email, - you may even pay off by visa or mastercard on the telephone if you like
You will receive a phone call from us right after the job was finished to be sure you are pleased with all the work and that the task was done towards the very high standards that we promise.
Our service package features regular planned cleaning of rain gutters and downpipes to maintain the home protected. We're going to visit 2, 3 or 4 times per year according to your gutter style and roof type as well as what sorts of trees are near your property.
