Our Typical Operating Procedures
To begin with, whenever you call us, you'll be in touch with one of our very own Hernando County based despatchers, our gutter cleaning despatchers possess many years of experience in the industry and provide expert help and services.
Then we will check at your residence using satellite images & speak with you when these had been last cleaned out, as well as the condition of your gutters.
Using this details we are able to offer you a fixed-price charge for gutter & downpipe cleaning and also cleaning any clutter or leaves off the roofing.
Following your telephone call you will get an email along with complete written paperwork. We will confirm the price provided over the telephone and the bid, explaining the break-down of charge, exactly what work will be undertaken and when we are going to do the job.
Our appointment scheduling team will have previously worked the best route for them, so they can easily arrive at the job quickly and most cost-effective that will allows us to provide you with the best service and best cost saving on fuel as well as time.
They will contact you 24 hours before your job is due to begin and they will provide you with an arrival window for our technician to visit.
Quite often our tasks are completed while the customer has gone out since we are just working on the outdoors of the home. But if you are remaining in for our team we're going to contact you if for any reason in the event the timing varies.
Upon arrival the cleaning specialist is going to introduce himself to you personally &, when you're home and have the time, walk across the property or home together with you to let you know the troublesome areas.
Prior to the beginning of the job we will take photos of the rain gutters as well as roofing and of the task about to be done.
The project starts at the roofing, cleaning all the remains of fallen leaves, dust & gravel. To do this job, we make use of a blower as key tool, amongst the other equipment we could point out scoops to pick up huge bundles of leaves
For quality standards, following the full cleaning and clear of your home's rooftop, we proceed to the rain gutter, clearing leaves/twigs & debris from that using specific tools such as trowels and collection tools, we put all of this in baggage since we clean up the workspace, then, we're going to carry those bags with us this means you aren't required to take care of them
Right now, with the rain gutters all cleaned out, we turn to check the condition of your downpipes, to find out if they are free of blockages & 100 % clear, our company is well equipped with the proper tools to eliminate blockages that may well be a problem for the water to flow, additionally, we're capable of identify blockages that might not be obvious or visible at first look
We will send you an e-mail with photographs of the locations which were cleaned and cleared as soon as the job is concluded.
We also issue our bills & invoices by email and you could choose to pay out us by cheque, cash, bank transfer, or settlement link in protected email, - also you can pay off by credit card over the telephone if you like
We always contact our consumers following completion of the job to make sure they're content with the high benchmarks we aim to provide.
We will return to your premises, with no fuss, and fix any problems when we have not surpassed your expectations.
