Our Standard Operating Procedures
Phone us and you'll be in touch with one of our local Lake County despatchers that has plenty of experience and will be in a position to provide skilled assistance.
We use satellite imagery to assess your residence and discuss when your gutters were previously cleaned out and what condition they are in now.
By using this information we will provide a price tailored to you to clean up your gutters and downpipes and if feasible we will clean the leaves and rubble from the rooftop.
Following your telephone call you will get an e-mail with full written paperwork. We're going to confirm the price provided over the phone and the bid, explaining the break-down of cost, exactly what job is going to be performed and when we are going to do the job.
We have a team specialized on work schedules & timeframes, they will make sure that our work are performed immediately, they are accountable of the routes the gutter cleaners take, so, their task is find the right route to the necessary places to save lots of time & use the best route, in this way, not only gas cost is actually saved but provides to you personally effective cost.
You will receive a call 24 hours before the scheduled job to provide you with a window of arriving time when the professional is going to be there.
Upon arrival the cleaning specialist will introduce himself to you &, when you are home and also have the time, walk all around the property or home together with you to let you know the troublesome areas.
Before we begin, we take pictures of all the major places we are going to be doing work in.
The work starts on the roof, cleaning up all the remains of fallen leaves, debris & stones. To do this task, we utilize a blower as primary device, among the other tools we can point out shovels to collect huge bundles of fallen leaves
With the roof structure clean and clear, we go to the rain gutter, getting rid of leaves and debris with trowels & scooping devices, we bag up all this clutter as we clear it, we don't leave it on your roofing or put it to the ground underneath - we get the job done to the highest standards of cleanliness
The next step is looking at your downspouts & ensuring there aren't any clogs or obstructions. We utilize specialized equipment and tools to address obstructions and we could also find blockages which aren't always noticeable at first glance.
As soon as the work is completed we will take photos of all of the work done and will present all these with you through email message. You will then be able to see the before and after.
Also by email message, we send out our bills for the service cost, for payments procedure, we offer you different choices, as check, hard cash, bank transfer, or payment url via a risk-free e-mail, additionally, you can use your cell phone to pay by visa or mastercard
We always call up our consumers following completion of the project to ensure they're content with the very high standards we aim to offer.
At Ken's Gutters, we are perfectionists and are thrilled to give each customer a 45-days assurance.
We will return to your premises, without hassle, & remedy any kind of issues if we haven't surpassed your expected results ..
