Our Typical Operating Processes
Contact us and you will be connected with one of our own local Polk County despatchers who has got loads of experience and will be competent to provide skilled guidance.
We then will check at your house employing satellite imagery and speak with you when they had been last cleaned out, and also the condition of the gutters.
A fixed price will then be provided to you for the cleaning of your roof structure if possible & clearance and cleaning up of the rain gutters & downpipes all around the home.
Following your telephone call you will receive an email with full written documentation. We will affirm the price given over the phone along with the bid, outlining the break-down of charge, exactly what job will be undertaken and when we are going to do the job.
We've got a team specialized on work schedules & timeframes, they will ensure that our work are performed punctually, they are accountable of the paths the gutter cleaners take on, so, their job is find the best path to the necessary locations to save time & use the most efficient route, in this way, not only gas cost is actually saved but gives to you effective cost.
Our team is going to phone you 24 hours before the cleaning service start off the job and can give you a time space for our professional team appears, although a lot of our tasks are performed when the client isn't home
Be assured that when for whatever reason this changes, you'll be notified up-front, saving you the wait, nonetheless, the most of our works are carried out when the customer is not at-home.
The cleaner will always introduce himself to you upon arrival, and if you've got time, we will walk around your property together with you and you may discuss any problem areas.
Before the start of the work we take photos of your gutters and roof structure and of the job going to be handled.
We start with the roof structure, cleaning up it down of leaves, debris & roofing shingle grit, we use a blower to accomplish this, and also make use of shovels to grab large heaps of fallen leaves.
For high quality standards, after the full cleaning and clear of your roof, we turn to the gutter, cleaning fallen leaves & debris from that using tools such as trowels & collection tools, we put all of this in baggage as we clean the work area, then, we will carry those bags with us this means you don't really need to take care of them
The next stage is examining your downpipes & making sure there are no clogs or obstructions. We employ special tools to address obstructions and then we could also find blockages which aren't necessarily obvious at first glance.
Once done we take pictures of our completed work and show all these with you through email message.
Furthermore, we send our invoices & receipts by e-mail and you may choose to pay us by check, cash, bank transfer, or settlement link in safe e-mail, - also you can pay off by visa or mastercard over the phone if you want
After all is completed, we get in touch with our clients and always check their opinion of the work to ensure that the job was carried out as you expected and with the best quality we provide you with
If you're disappointed with all the work that has been completed, we are going to be sure to support and sort out your issues with no hassle
We are going to promise a 45 day no blockage, as we know that our work will be fulfilled to the great standard.
Our service plan offers you regular scheduled cleaning of gutters and downpipes to help keep your home protected. We're going to visit 2, 3 or 4 times every year depending on your rain gutter layout & roof structure type as well as what types of trees are surrounding the house.
