Our Typical Operating Procedures
To start with, when you call us, you will be connected with one of our Lake County based despatchers, our rain gutter cleaning despatchers possess several years of practical experience in the business and give expert guidance & assistance.
We will examine your household using satellite images and having a short talk with you relating to the condition of the gutters and information on when these were previously cleaned out.
Using this data we will provide you with a price personalized to you personally to clean your gutters & downpipes and when possible we will clean up the leaves & rubble out of your roofing.
You will get a copy of this bid & full documentation by e-mail immediately after the phone call, this shows exactly what we are going to carry out, when we will do it, and how much it will cost
Our jobs are completed immediately thanks to our experienced appointment scheduling team who will determine the very best route for our gutter cleaner to enable them to work probably the most time-efficient and distance-efficient route. This saves traveling time & gas so that we can pass on the cost savings to the clients.
You will get a call 24 hours prior to the scheduled task to give you a window of arriving time when the technician is going to be there.
The cleaning service professional will always, without exception, introduce himself to you personally, and if you are available, they are going to ask to you be guided across the property or home & explain any problem he could identify.
Prior to starting on the cleaning work, photos are taken of your key areas that are going to be worked on.
The roof is cleaned out of debris, roofing shingle grit and leaves to begin with, using an electric blower plus a scoop to gather large leaf bundles.
Our gutter cleaners do the job with highest standards of cleanliness during the work. They're going to next start out clearing the rain gutters utilizing scooping tools and bag up while they clear out, this means absolutely no clutter is left on to the ground to eliminate later or have blow aside.
With all the gutters totally clear we proceed to the downspouts, checking they are free and clear of obstructions, we carry tools & special equipment to remove any obstructions that could be there, we can also discover blockages that may not be visible at first look.
We will send an e-mail with pictures of the spaces that have been cleaned out once the job is concluded.
Additionally by email message, we send out our invoices for the service charge, for payments procedure, we provide you different choices, as cash, check, bank transfer, or payment url via a secure e-mail, additionally, you could use your cell phone to pay by visa or mastercard
Once all is done, we contact our clients and always check their thoughts and opinions of the job to be sure that the task was finished as you expected and with the high quality we provide you with
Our service package offers you routine planned clearing of rain gutters & downpipes to keep your residence protected. We're going to visit 2, 3 or 4 times a year depending on your gutter layout & rooftop type and also what kinds of trees are around your place.
